Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Recalling a message not working.

Posted on 2014-03-07
4
Medium Priority
?
1,152 Views
Last Modified: 2014-03-07
Morning,

A user reported to me yesterday that our Outlook recall feature is not working. I had a look and from what I could see everything was working fine from the little tests that I did, which was sending messages to a test account and recalling them back.

I explained to the user all the scenarios I know of, on how the recall would fail if the person or one of their Outlook rules opened the message before the message was recalled. And how in some other environments, gmail, yahoo etc it would fail as well and users who have smart phones etc.

I did some more tests last night just to be sure and noticed something interesting:

1. Sent test message to USER1 who has Outlook closed.
2. I recall the message.
3. USER1 opens outlook.
4. Recall fails and message is not removed from USER1’s mailbox.

So it seems if the user has Outlook closed the recalled message will fail.

I’ve been looking around the net for some proof on this scenario and can’t find anything. So I am wondering if there is something I can do on exchange to fix the problem.

We have an exchange 2010 environment with all users using outlook 2010.

Kindly advise,

Regards,
N
0
Comment
Question by:nobushi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39912887
I tell users that message recall doesn't work, simple as that.
In most cases it is worse to recall because it raises attention to the message and causes more people to pay closer attention.
There isn't much more that you can do, as everything has to be 100% spot on for recall to work.

Simon.
0
 
LVL 1

Author Comment

by:nobushi
ID: 39912987
Thanks for the tip.

But in my case I need an answer if this is normal for the recalled message to fail when the outlook client is closed. And if its not normal then what would the solution be to fix it.

Some proof from a blog or technet or somewhere would be nice too, as this paticular user is pretty high up the ladder of our organization, so my answer back to him has to be something legit.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 39913098
I cannot provide either - you will rarely find anything from Microsoft stating a feature doesn't work. All I can provide you is my experience which says that pretty much everything including the position of the moon and the time of the month is required for it to work.

This is about the closest you can get, which lists the main reasons why it will not work:
https://support.microsoft.com/kb/197094

Simon
0
 
LVL 1

Author Closing Comment

by:nobushi
ID: 39913436
Yeah i get you. I found several other forums and blogs (http://www.slaw.ca/2010/03/23/email-message-recall-doesnt-work/) which give the same opinion on the subject as you.

Thanks for the help and honest answers.

N
0

Featured Post

Tech or Treat! - Giveaway

Submit an article about your scariest tech experience—and the solution—and you’ll be automatically entered to win one of 4 fantastic tech gadgets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question