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Recalling a message not working.

Posted on 2014-03-07
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Morning,

A user reported to me yesterday that our Outlook recall feature is not working. I had a look and from what I could see everything was working fine from the little tests that I did, which was sending messages to a test account and recalling them back.

I explained to the user all the scenarios I know of, on how the recall would fail if the person or one of their Outlook rules opened the message before the message was recalled. And how in some other environments, gmail, yahoo etc it would fail as well and users who have smart phones etc.

I did some more tests last night just to be sure and noticed something interesting:

1. Sent test message to USER1 who has Outlook closed.
2. I recall the message.
3. USER1 opens outlook.
4. Recall fails and message is not removed from USER1’s mailbox.

So it seems if the user has Outlook closed the recalled message will fail.

I’ve been looking around the net for some proof on this scenario and can’t find anything. So I am wondering if there is something I can do on exchange to fix the problem.

We have an exchange 2010 environment with all users using outlook 2010.

Kindly advise,

Regards,
N
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Question by:nobushi
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Expert Comment

by:Simon Butler (Sembee)
ID: 39912887
I tell users that message recall doesn't work, simple as that.
In most cases it is worse to recall because it raises attention to the message and causes more people to pay closer attention.
There isn't much more that you can do, as everything has to be 100% spot on for recall to work.

Simon.
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Author Comment

by:nobushi
ID: 39912987
Thanks for the tip.

But in my case I need an answer if this is normal for the recalled message to fail when the outlook client is closed. And if its not normal then what would the solution be to fix it.

Some proof from a blog or technet or somewhere would be nice too, as this paticular user is pretty high up the ladder of our organization, so my answer back to him has to be something legit.
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Accepted Solution

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Simon Butler (Sembee) earned 2000 total points
ID: 39913098
I cannot provide either - you will rarely find anything from Microsoft stating a feature doesn't work. All I can provide you is my experience which says that pretty much everything including the position of the moon and the time of the month is required for it to work.

This is about the closest you can get, which lists the main reasons why it will not work:
https://support.microsoft.com/kb/197094

Simon
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Author Closing Comment

by:nobushi
ID: 39913436
Yeah i get you. I found several other forums and blogs (http://www.slaw.ca/2010/03/23/email-message-recall-doesnt-work/) which give the same opinion on the subject as you.

Thanks for the help and honest answers.

N
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