Solved

Incoming email display name

Posted on 2014-03-07
3
41 Views
Last Modified: 2016-06-02
We have an issue where Outlook or Exchange is changing the display name of incoming emails to the display name in the exchange account.  We use the same inbox to get replies to marketing emails sent from a third party email system.  We change the display name of the email for different emails in the third party system, but when they hit any account on our system it changes the display name to the display name associated with the smtp address of that email.

Scenario is: we send a marketing email from a third party email system.  We send an email from joe@test.com with Display name of "Joe Test - Educator Director".  On our exchange server we have an account named "Joe" with an smtp of joe@test.com.  When the email comes into our system and opened on anyone's Outlook it will show the display name of "Joe" instead of "Joe Test - Educator Director."

We're running Outlook 2010 and Exchange 2007.
0
Comment
Question by:Eric-DC
3 Comments
 
LVL 37

Accepted Solution

by:
Neil Russell earned 500 total points
ID: 39912981
This is expected behaviour. The Email address is the Key and it it is ONLY this that defines where an email came from.
Do NOT send from an email address that is used for a different purpose.
0
 

Author Comment

by:Eric-DC
ID: 39912993
That is what I've been telling my users, but they claim that this behavior did not happen in the past.  They actually had emails showing the display name was kept intact and not altered.
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Archiving O365 / Outlook 2013 4 34
Outlook 365 crashing. 4 43
How to remove this tool bar in Outlook Mail. 6 28
How to get windows DNS resolve to internal address? 3 28
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

815 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now