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Outlook not finding email address

I have a person that is using our Outlook Exchange email and he get back the following message:

When I email XXXXXXX@verizon.net this comes back with the message of unknown address--
IMCEAEX-_O=FBCW1_OU=First+20administrative+20group_cn=Recipients_cn=XXXXXXXX@fbcwoodbridge.org

When I email YYYYY@verizon.net this comes back with the message of unknown address--
IMCEAEX-_O=FBCW1_OU=First+20administrative+20group_cn=Recipients_cn=YYYYYYY@fbcwoodbridge.org

I send a test message myself and had no problem.  I had him send a test message and he instantly got back the error message.  I had him sign onto another computer and the test message went through with no problems.  So it seems to be a setting on his computer.  Does anyone have any idea where I  need to look and how I can go about fixing this problem?  I will be happy for any information.
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Bill2802
Asked:
Bill2802
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7 Solutions
 
Lee IngallsDirector of IT/TS, Quality and FinanceCommented:
Save the auto-complete file, then reset/clear and have him type the full email address out or copy it from one of your messages that successfully delivered.
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Neil RussellTechnical Development LeadCommented:
when you start to type the address in the To: field of the email it will pop up with the complete suggestion. Click the cross to delete this and type the email address in in full.
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Bill2802Author Commented:
I tried eliminating the auto complete and retyping the email address.  But that did not correct it.  In talking to the person that is having this problem, he has had it with one person for a couple of months and he is having the problem with another person which is why he mentioned it to me.  It has to be something on the computer or in the Outlook settings.  He is running Outlook 2007 by the way with a computer running Windows 7 Pro.
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Bill2802Author Commented:
Here is the complete error message he is getting:


Diagnostic information for administrators:

Generating server: FBCW-SRV01.FBCW1.local

IMCEAEX-_O=FBCW1_OU=First+20administrative+20group_cn=Recipients_cn=RonPerreault@fbcwoodbridge.org
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

IMCEAEX-_O=FBCW1_OU=First+20administrative+20group_cn=Recipients_cn=HowardMeyer@fbcwoodbridge.org
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from FBCW-SRV01.FBCW1.local ([::1]) by FBCW-SRV01.FBCW1.local
 ([::1]) with mapi id 14.01.0438.000; Mon, 10 Mar 2014 09:12:46 -0400
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Erik Wilkins <ewilkins@fbcwoodbridge.org>
To: Ron Perreault <ronperreault@verizon.net>, Howard Meyer
      <psiigii@verizon.net>
Subject: Test Message 3
Thread-Topic: Test Message 3
Thread-Index: Ac88YmzFi5m3lE4SSBWsjunF7/ZJlA==
Date: Mon, 10 Mar 2014 09:12:45 -0400
Message-ID: <F04AE8AA53F2B3439E4E3F55A0CF20D515603BCF@FBCW-SRV01.FBCW1.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <F04AE8AA53F2B3439E4E3F55A0CF20D515603BCF@FBCW-SRV01.FBCW1.local>
MIME-Version: 1.0
X-Originating-IP: [192.168.0.158]
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Lee IngallsDirector of IT/TS, Quality and FinanceCommented:
I would send a message from your computer to the outside recipient and include the internal user that is having difficulty... then have your internal user try a reply to all; and see if the message goes through to the outside recipient.
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Bill2802Author Commented:
I did this test and did not get the error message.  Again in talking with the person that had this problem, he would get the error message if one of the people he is getting the error message on sends him an email and he hits reply, he gets the error message.  But again he did not get the error message when I hit "reply all" from my email.  Do you have an idea from this?
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Lee IngallsDirector of IT/TS, Quality and FinanceCommented:
It still seems to lead to Autocomplete and Exchange E-mail Addresses & the Outlook Address Cache
Your message...
Generating server: FBCW-SRV01.FBCW1.local

IMCEAEX-_O=FBCW1_OU=First+20administrative+20group_cn=Recipients_cn=RonPerreault@fbcwoodbridge.org
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Exchange E-mail Addresses and the Outlook Address Cache
http://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/

How to reset the nickname and the automatic completion caches in Outlook
http://support.microsoft.com/kb/287623/en-us 

Original Post Reference...
http://social.technet.microsoft.com/Forums/exchange/en-US/367ea689-7865-4ee5-8d87-8c54e0cb37dd/550-511-resolveradrexrecipnotfound-not-found-?forum=exchangesvradminlegacy

Generating server: <server name>.local

IMCEAEX-_O=CONTOSO_ou=first+20administrative+20group_cn=Recipients_cn=<username>@<server name>.local

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
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Lee IngallsDirector of IT/TS, Quality and FinanceCommented:
Making sure I understand correctly... you sent a message to your user and the customer. Your user then did a Reply to All and the message went through to both recipients with no error. If your user replies to message from the customer it fails?  If your user creates new message to the customer (not using autocomplete) does the message go through?
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Bill2802Author Commented:
I send a message to my user and the customer that the user is having a problem with.  I then when to the user's computer and acting under the user's Login ID did a "Reply All" and the message went through, no problem.  If the customer sends the user a message and he replies he gets the error message.  If the user sends a new message typing in the customer's email address manually he gets the error message.  If he pulls the email address from the address book in a new message he gets the error message.  Basically the only message that has gone through at the time is the "Reply All", all other messages get the error message.
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Lee IngallsDirector of IT/TS, Quality and FinanceCommented:
I'd say the Reply All works because the customer's address is coming from your address cache. Your users address cache has a bad entry(s) for the customer. I would remove your users cached addresses for the customer (located in his .nk2 file)

I've used the NirSoft utility to repair .nk2 files when we were still using Outlook 2007.
http://www.nirsoft.net/utils/recover_corrupted_nk2_files.html
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Bill2802Author Commented:
I used the nk2 editor to delete out the email addresses my user is having problems with, but when I enter the addresses again manually I am still getting the error message.
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Bill2802Author Commented:
Are you aware of a worm that can cause this?  The reason that I ask is now that I got the "Reply All" back from my user, I am getting the same error message on the email addresses which I did not get before.  I am in the process of scanning my computer.
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Bill2802Author Commented:
Well it was not a virus or worm.  I scanned my computer and nothing was found.  I deleted the addresses from my auto complete and entered them again and it worked on my computer.  But I still have not been able to solve the problem for my user.  I have deleted the contact information from the server and reentered it.  I have edited the user's auto complete.  But nothing has worked yet.
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Bill2802Author Commented:
I have still not solved this problem.  I do think you are correct in that it is in the auto complete file, but I just do not know why deleting the file did not work.  I will keep working on it and if I find the solution I will post it.  Do you think that if I upgraded the user to Office 2013 it would have any effect?  He is presently using Office 2007.
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Bill2802Author Commented:
Still have not completely solved problem.
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