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page orientation greyed out

A document that is generated online and then downloaded. It needs to be printed in landscape format.
The page orientation cannot be changed, it is greyed out. I am able to change page orientation on other documents in word without issue.
I have already tried changing the page orientation from portrait to landscape in printer properties, and regardless of which setting is in the printer, the page prints portrait.

I also tried setting the default printer to xps writer, to rule out default printer causing issues.

Computer is a relatively new Windows 7, 32bit, running Office 2013. Office 2007 is also installed, but is not compatible with the printer used for the document in question.

Any chance you can post the document here so we can look at it?

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ASKER

I can't post the document, but will check for protection.

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ASKER

Yes, I have already edited it and saved the changes. The problem occurs before and after the edit.

ASKER

Issue is no longer present. It may have been opened in read only mode when the option was greyed out, though I thought I would have noticed this.