Solved

Unable to launch VM from browser

Posted on 2014-03-07
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Last Modified: 2014-11-12
I am having an issue where my staff logs into a client portal and they use the citrix receiver to pull a desktop. It worked great up until a few days ago and now it will not open. It is just trying to save the file or open the file like it would a normal file that was just downloaded using the browser. I have tried this in IE as well as Chrome. Here is what I have tried

- Added Site to trusted sites and lowered security level on Zone
- Uninstall and re install of receiver
- add site to compatibility view
- Turned off the pop-up blocker
0
Comment
Question by:Kelly-Brady
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19 Comments
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 39912976
you mean when they click on the application within the browser or when you get to the actual web interface gui?
0
 
LVL 9

Expert Comment

by:bas2754
ID: 39913001
Shot in the dark, but have you tried to:

1. Disabled any AV software you have running on the system?  Webroot AV in particular likes to find Citrix components as possible Malware.

2. There is a removal tool to cleanup all Citrix software on a system.  I don't have the quick link to it and cannot find it at the moment, however this would be something to try if the AV route does not correct it.

Those are where I would start.  I don't work a lot with Citrix, however I have seen this problem and in my cases the two things that fixed it are what I have listed.
0
 

Author Comment

by:Kelly-Brady
ID: 39913013
I have Webroot on one that is having the issue but I have not installed it on the other one yet. I will also look around for the cleanup tool
0
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Author Comment

by:Kelly-Brady
ID: 39913020
Justin

It is when they are in the browser
0
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 39913179
uninstall citrix receiver then

delete the registry key HKLM\Software\Wow6432node\citrix\ICA CLient

restart and reinstall citrix receiver
0
 

Author Comment

by:Kelly-Brady
ID: 39913519
I did the uninstall bit that reg key was not present on the system

Anything else before I attempt the re-install
0
 

Author Comment

by:Kelly-Brady
ID: 39913611
Ok I got one working and I had to uninstall the one from the web site and then install the one from the Microsoft Store and it worked. You would think it would be the same reciever, but atlas it is not
0
 

Author Comment

by:Kelly-Brady
ID: 39983481
Now this one was having an issue and I resolved by installing the Enterprise client from August 2013. Is there a compatibility issue with newer receiver and maybe an not up to date citrix environment?
0
 

Author Comment

by:Kelly-Brady
ID: 40096402
This is continually being an issue. Is there anyone that can help narrow down why the receiver frequently will not open the ICA file. All I get is the ability to download, but when I go to open nothing happens.
0
 
LVL 24

Expert Comment

by:Dirk Kotte
ID: 40108449
if you save the .ica file and try to open ... you are asked which application should open the file?
something happens if you click the file?
is the file existing after double-click it or is it deleted automatically?

if you create a .txt file, rename it to something.ica ... which icon is presented for this file?

are all users affected or only some?
0
 

Author Comment

by:Kelly-Brady
ID: 40108939
When I go to open it does nothing. The file also does not delete it is still in the downloads folder. I have attached what the renamed text file looks like and it appears correct to me. And this is affecting just about half of my users as of right now. It is very random, one day it will be working fine then all of a sudden it will not work.
0
 

Author Comment

by:Kelly-Brady
ID: 40108947
Here is the upload.
CitrixShortcut.png
0
 
LVL 9

Expert Comment

by:bas2754
ID: 40139885
We are seeing more and more of our clients having problems with the ICA client when the client gets updated to a newer / latest version.  We run Ninite on many of our client's systems to handle Third Party updates and have had to disable any Citrix updates due to the new versions breaking connectivity to older clients.  If you are having to continually reinstall then my guess is you are running into something similar.
0
 

Author Comment

by:Kelly-Brady
ID: 40140224
Which client do you go back to? So in essence which is the most compatible version of the ICA client?
0
 

Accepted Solution

by:
Kelly-Brady earned 0 total points
ID: 40429486
This turns out to a file association issue that occurs because of a bug. I had to go and associate the ICA file extension
0
 

Author Closing Comment

by:Kelly-Brady
ID: 40436966
The other solution's were not what solved it, it is a association issue that seems to be fixed now.
0

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