Solved

Exchange 2013 Internal relay

Posted on 2014-03-07
4
949 Views
Last Modified: 2014-05-19
I have an Exchange 2013 server that handles all email.  I am using an Avaya IP Office Voicemail Pro to send voicemail to email.  Server is rejecting addresses saying the address is invalid.  Below is a clip of the log file.

MAIL FROM:<Admin>
RCPT TO:<dan@abc.com>
DATA
501 5.1.7 Invalid addressQUIT
503 5.5.2 Need mail command

The email addresses are valid and are internal users.

Any suggestions as to how to fix?
0
Comment
Question by:SamsonGorepass
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 26

Expert Comment

by:Leon Fester
ID: 39952807
The FROM: email address does not appear to be valid.
Is the TO: email address an internal or external email address?

You can test those addresses yourself by running a telnet session to your SMTP server.
http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

Regarding the SMTP status codes:
•Numeric Code: 5.1.7

First Available: Exchange 2000 Service Pack 2

Possible Cause: The sender has a malformed or missing mail attribute in the directory structure. The Transport categorizer cannot deliver the mail item without a valid mail attribute.

Troubleshooting: Verify the sender directory structure, and then determine whether the mail attribute exists.

•Numeric Code: 5.2.2

First Available: Exchange 2000 Service Pack 3 (previously error code 4.2.2 in earlier releases).

Possible Causes: The recipient's mailbox is over its storage limit.

Troubleshooting: Verify the mailbox storage and the queue storage quota limit.
http://support.microsoft.com/kb/284204
0
 
LVL 15

Accepted Solution

by:
Berkson Wein earned 500 total points
ID: 39954302
I believe that the line:
MAIL FROM: <ADMIN>
is the problem.

The 5.1.7 error is complaining about the sender's address.

I think you'll need to edit the Avaya system to send the mail from something like avaya@abc.com and have that address be valid or use an address that's external to the Exchange box (we sometimes setup something avaya@phone.abc.com, where phone.abc.com has a MX record, but that server doesn't accept messages.  That also stops your users from replying to the voicemail notifications.


Hope this helps.
0
 

Author Closing Comment

by:SamsonGorepass
ID: 40075553
This actually lead to the solution.  In Control Panel there is an Icon for IP Office Voicemail Pro.  When you open the Windows, there is an option for the Account Details with a Browse button to select the account you will be using.  Problem is what is required is an email address which has to be manually typed in vs. clicking the browse button and selecting a user only to have the box populated with the Account Profile name and not the email address.

Thanks for guiding in the direction.  I would have never suspected that an email address needed to be manually typed in vs. the Profile name.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
Article by: Dermot
The life of crime is over for 22 year-old Christian Ian Salvador, a student from Isabela State University in the Philippines.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question