Email Attachment Extension Appended with an Underscore
Posted on 2014-03-07
My user uses Gmail Apps and she access her emails through the Chrome browser (not Outlook).
When she receives email attachments from a certain user, the extension is appended with an underscore. So for example, the attachment name looks like - "image.jpg_". She cannot open it. Windows would then ask for a program to open it and if she picks the viewer program then it will open.
So this issue isn't the biggest deal but she is an older lady so I want to see if we can resolve this. I told her the issue is most likely caused by the sender but I am not 100 % on this.
I sent her an attachment from my Outlook and she was able to open it it her gmail account via Chrome.
Does anyone have any insight on this? Thanks for looking and for your time!