Solved

iphone pdf attachment will not open unless fowarded

Posted on 2014-03-07
5
3,056 Views
Last Modified: 2014-03-13
iphone5 receives emails with pdf attached. The mail is coming from ipedge phone system through office 365 to iPhone. WHen you click on the pdf attachment it just blinks and goes to the bottom of the email, but never opens. I forward that email from my iPhone to my iPhone I can open the pdf and view it.
0
Comment
Question by:tuckcorp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 39914319
If you forward it to yourself can you open it?  What Version of IOS? Using the Apple Mail Client?
0
 
LVL 40

Accepted Solution

by:
Eoin OSullivan earned 500 total points
ID: 39916912
This issue would seem to be related ..
http://www.experts-exchange.com/Hardware/Apple_Hardware/iPhone/Q_28368208.html

File attachments routed through certain versions of Exchange and Office365 are not properly recognised by the Mail application on iOS.

If you were dealing with hosted exchange or in-house Exchange server there may be some settings you could change but seeing as you're dealing with Office365 service you have very limited control.

You may not want to hear my suggestion but the options are to either try another email client on the iPhone or else set up some rules on the Office365 mail server account to forward the email to another email account like GMAIL and then either setup Gmail on your phone or have Gmail forward the email back to the Inbox on Office365.  Either of these 2 routes should fix the attachment issue.
0
 

Author Closing Comment

by:tuckcorp
ID: 39927372
Great, as long as it is automated it works for me
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
In-place Upgrading Dirsync to Azure AD Connect
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question