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Further to my previous post the exact message I receive from Outlook is: &quot;No Information No Free/Busy information could be retrieved. Your server location could not be determined Contact your administrator&quot;
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Hello Apologies on the late reply to this topic.<br />
Yes we are using a public SSL certificate and it's &quot;mail.domain.com&quot; &nbsp;and the internal server name is server01<br />
<br />
[PS] C:\&gt;Get-ClientAccessServer<wbr /> | select Identity, autodiscoverserviceinterna<wbr />luri<br />
<br />
Identity &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;AutoDiscoverServiceInterna<wbr />lUri<br />
-------- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;--------------------------<wbr />----<br />
server01 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; https://mail.domain.com/Autodiscover/Autodiscover...<br />
<br />
<br />
When I do a test email auto configuration on the outlook clients I get some weird results and I think that's what might be causing the issue<br />
<br />
<br />
Internal OWA url: <a href="https://server01.domain.local/owa" rel="ugc">https://server01.domain.local/owa</a><br />
External OWA url: https://mail.domain.com/owa<br />
<br />
So it seems the outlook clients keep resolving to the improper internal OWA URL. and the correct external URL.<br />
<br />
When I check the LOG under the configuration test section <br />
<br />
it states: Autodiscover to https://mail.domain.com/Autdiscover/Autodiscover.xml&nbsp;Succeeded<br />
<br />
So the auto discover is working (or at least seems to be) and it should be resolving to the mail.domain.com and not in any way to the server01.domain.local address<br />
<br />
I have no idea where it's getting that internal value from.<br />
<br />
I hope this helps and look forward to any help possible <br />
<br />
Thanks again,
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You must have missed setting one of the URLs. Go through the link I provided in my earlier response, as I have outlined everything that needs to be changed. <br />
<br />
Simon.
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Simon,<br />
You my friend are a wizard, that was indeed the issue to fix that problem.<br />
<br />
I used the following article since it's for exchange 2013 and was relevant to our system but it's exactly the same as what you posted.<br />
<br />
Thank you
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Sorry here's the article:<br />
<a href="http://www.mustbegeek.com/configure-external-and-internal-url-in-exchange-2013/" rel="ugc">http://www.mustbegeek.com/configure-external-and-internal-url-in-exchange-2013/</a>
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<div class="content wysiwyg-content">
Hello Experts,<br />
I'm having a very strange issue that some users are unable to view Free/Busy of any other user and mail tips don't seem to work for everyone either. I'm not sure if these issues are related but just putting them both out there.<br />
<br />
We're currently running an Exchange 2013 Standard Edition on Windows Server 2012 and the clients are all running Outlook 2010<br />
<br />
Any suggestions on going about troubleshooting this would be great,<br />
I found a good article about a similar issue but the resolution was shown using Exchange 2010 but 2013 has a considerably different interface..<br />
<br />
<a href="http://community.spiceworks.com/topic/291888-exchange-outlook-2010-free-busy-mailtips-not-working" rel="ugc">http://community.spiceworks.com/topic/291888-exchange-outlook-2010-free-busy-mailtips-not-working</a><br />
<br />
Hope someone could assist.<br />
<br />
Thanks,
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Hello Experts,
I'm having a very strange issue that some users are unable to view Free/Busy of any other user and mail tips don't seem to work for everyone either. I'm not sure if these issues are related but just putting them both out there.

We're currently running an Exchange 2013 Standard Edition on Windows Server 2012 and the clients are all running Outlook 2010

Any suggestions on going about troubleshooting this would be great,
I found a good article about a similar issue but the resolution was shown using Exchange 2010 but 2013 has a considerably different interface..

http://community.spiceworks.com/topic/291888-exchange-outlook-2010-free-busy-mailtips-not-working

Hope someone could assist.

Thanks,

Free/Busy and Mailtips not working for all users Exchange 2013 Outlook 2010

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

The Microsoft Legacy Operating System topic includes legacy versions of Microsoft operating systems prior to Windows 2000: All versions of MS-DOS and other versions developed for specific manufacturers and Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions, and Windows Mobile.

Microsoft Legacy OS

The Windows operating systems have distinct methodologies for designing and implementing networks, and have specific systems to accomplish various networking processes, such as Exchange for email, Sharepoint for shared files and programs, and IIS for delivery of web pages. Microsoft also produces server technologies for networked database use, security and virtualization.