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Public Folder created on Office 365 is now shown up

Posted on 2014-03-09
Medium Priority
Last Modified: 2014-03-10

I created a public folder on Office 365 last Friday but I could not see it in either Outlook or OWA by folder view. The autodiscover is also setup in my organization.  Our environment is hybrid with Exchange 2010 servers and Exchange hybrid server 2013.


Please give me some advices.

Question by:dongocdung
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Expert Comment

by:Vasil Michev (MVP)
ID: 39916310
You might be missing some updates on the client, what is the Outlook version? See for example this article for supported versions:


Also, what exactly do you mean by hybrid? Do you have on-prem PFs? If so, you will need to migrate those. You need ALL the on-prem users to be on E2013 for them to see the cloud PFs. More info in the blog post above and here:


Test with a cloud mailbox, they should be able to see the PF. In OWA, you can display a public folder by right-clicking on favorites -> add public folder

Author Comment

ID: 39916565
This is not an on premise public folder. I created a brand new PF on Exchange hybrid 2013. It is Ex 2013 CU2. My Outlook version is 2010 sp2. We have on premise PFs but we don't plan to migrate them to Office 365.
My mailbox was migrated to Office 365 already. IN OWA, i tried to add public folder as you suggested. I got the error "Can' complete your request. No public folders are available. Check that a public folders deployment exist in this Exchange organization. If so, please try again.

Author Comment

ID: 39916579
The public folder mailbox and public folder were created in Exchange online. Please see the screenshots.

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LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 39916818
You can't have PF both on-prem and in the cloud. It's clearly stated in the article above. Cross premises PF visibility will only work in specific scenarios too.

Author Comment

ID: 39917406
My public folder was created in Exchange online not migrated. Is it in this situation?
LVL 43

Accepted Solution

Vasil Michev (MVP) earned 2000 total points
ID: 39917617
I beleive so, because you already have PF on-prem. You can easily sign in for a trial Office 365 account, create a new PF and test it in both OWA and Outlook to make sure that it is not indeed a client issue.

Author Comment

ID: 39917654
We have another plan to have shared calendars in SharePoint. thanks for your help.

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