I have user that has somehow messed up their MS Word settings to the point where "send as attachment" doesn't work properly anymore. From MS Word, she chooses file tab, "Save & Send" and "Send as Attachment". Normally, this shows up as an attachment to an email. When they do this, the contents of the file are placed into body of the email. Not the file object, but the contents !! This only affects MS word, when they attempt the same with MS Excel, it behaves properly.