?
Solved

Outlook mapi connectivity

Posted on 2014-03-10
3
Medium Priority
?
401 Views
Last Modified: 2014-04-02
firstly please excuse this thread if it comes across a bit vague. Basically we have a number of users accessing secure desktops and other apps via citrix. One particular app uses outlook to send email. The issue is the outlook profile will not work, it just starts to load and then times out and says it cannot contact the server / work offline etc. I can reconfigure the profile within citrix via explorer (prog files/common files/system/msmapi/1033/mlcfg32) and it resolves the exchange server address and username, I can ping the exchange server by name and ip no problem. Just cant get the outlook client to load - its affecting one user so have tried recreating his terminal services profile but no joy.

Any ideas?
0
Comment
Question by:Morganstw
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 27

Expert Comment

by:Steve
ID: 39920812
what version of exchange, outlook & windows please?

Also you mention one user has the issue. does that mean other users are doing the same thing successfully?
0
 
LVL 57

Accepted Solution

by:
giltjr earned 900 total points
ID: 39923163
Is there a firewall in between the secure desktops and the Exchange server?  

Is it configured properly to allow RPC traffic through?
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses
Course of the Month9 days, 21 hours left to enroll

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question