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CUCM 9.1 parameters

Posted on 2014-03-10
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Last Modified: 2014-05-19
I am running Call Manager 9.1.   For some reason the system parameters nor the enterprise parameters on my two cucm servers will not show up.   It just says save or default but doesnt list any parameters. I have tried this on both of my servers and no luck.  I have ran the utils restart and the load.xml commands.  I have also tried on xp, win7, win8  firefox, and IE.  I have reached out to cisco but no help so far.  If anyone has any suggestions i would deeply appreciate it.
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Question by:Jobeethemage
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Expert Comment

by:José Méndez
ID: 39917760
Can you post a screen shot?
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Author Comment

by:Jobeethemage
ID: 39917786
Screenshot of parametersScreenshot of parameters
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Expert Comment

by:José Méndez
ID: 39920920
Try this:

Log through SSH and run:

run loadxml

Go to Unified OS Administration > Security > Certificate Management and regenerate your tomcat.pem and tomcat.der certificates.

run this command:

utils service restart Cisco Tomcat

then take a full backup of your cluster, this is critical because of the certificate regeneration that will stop a restore from a backup previous to these steps.
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Accepted Solution

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Jobeethemage earned 0 total points
ID: 39921779
I have already ran the load.xml and utils service restart cisco tomcat.  That did not help.  I did not regenerate new certificates though.
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Author Comment

by:Jobeethemage
ID: 39921828
I just cant understand what is letting the screen show some options but not the rest.  I dont know exactly what process allows all of the parameters to show.
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Author Comment

by:Jobeethemage
ID: 39921834
Once i regenerate the certificates do i have to restart the cucm server?
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Expert Comment

by:José Méndez
ID: 39922586
If you wish, ideally it should just be Cisco Tomcat.
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Author Comment

by:Jobeethemage
ID: 39923471
So i ran all the commands and regenerated new certificates but nothing is helping at all.
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Author Comment

by:Jobeethemage
ID: 39923540
I agree its probably the Cisco Tomcat but besides a restart not sure what else can be done.
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Author Comment

by:Jobeethemage
ID: 39923548
I am using RTMT and i am showing  over 400 errors on tomcat connector 443 and connector 80 is pegged out at 8.  Im not showing any web application errors.  I have attatched a screenshot.
RTMT.gif
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Expert Comment

by:José Méndez
ID: 39924675
Have you logged in through CLI and run this command:

utils diagnose test
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Expert Comment

by:José Méndez
ID: 39924676
Can you rebuild this machine from a backup?
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Author Comment

by:Jobeethemage
ID: 39924683
I have not run that command.  No i cannot rebuild this machine from a backup.
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Expert Comment

by:José Méndez
ID: 39924746
Because its not an option or cuz there is no backup to restore from?
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Expert Comment

by:José Méndez
ID: 39924769
Please capture this output:

show version active
show version inactive
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Author Comment

by:Jobeethemage
ID: 39924872
There is a backup but im not sure im not sure my network admin would be too crazy about rebuilding this box.   I will post the outputs for you.
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Author Comment

by:Jobeethemage
ID: 39924877
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Expert Comment

by:José Méndez
ID: 39924922
I would go for a rebuild.
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Author Comment

by:Jobeethemage
ID: 39927062
Well i am going back to cisco tac for this.  I dont want to rebuild unless it is a last resort that must happen.
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LVL 20

Expert Comment

by:José Méndez
ID: 39927281
Is there room for a system upgrade?
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Author Closing Comment

by:Jobeethemage
ID: 40074475
I finally had to get Cisco TAC involved and rebuild my entire system.
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