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Issue when federating multiple domains ADFS for Office 365

Posted on 2014-03-10
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Last Modified: 2014-03-12
Hello,
We are getting this error when singing in to the Portal
Sorry, we can’t process your request. We’re investigating right now. Please try again later.
Correlation ID:
Error Code: 0


-We have configured certificate for sso.domain1.com as Common name
-We have applied rollup 3 on both ADFS and ADFS proxy
-We ran the following to convert both domains to federated with -supportmultiple domain switch
Convert-MsolDomainToFederated –DomainName domain1.com –SupportMultipledomain
Convert-MsolDomainToFederated –DomainName domain2.com –SupportMultipledomain

We are getting the error when singing in from both inside and outside as well as from all the browsers.
ADFS and ADFS proxy were successfully installed and we successfully ran ADFS wizard.
Also, DNS records all set and we are able to get sso.domain.com prompt.
We are getting the error after you put your username and password.

Thank you very much.
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Question by:claudiamcse
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by:
Vasil Michev (MVP) earned 500 total points
ID: 39918610
Um, this seems like SIE on Microsoft's side. Check your service health dashboard?

Do you get this error only in the Portal or for other applications (Outlook/OWA for example)? Can you login with a normal, non-federated account?  Can you login to the AD FS server directly (the URL should be https://sts.domain.com/adfs/ls/idpinitiatedsignon.aspx) - test this both internally and externally.

Run the test from http://aka.ms/rca as well.
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Author Comment

by:claudiamcse
ID: 39919118
This error disappeared. I can access from outside but from inside I have this error:
Not authorized error 401 The requested resource requires user auhthentication.

I get the above error when testing from inside using this URL with our information:
https://sts.domain.com/adfs/ls/idpinitiatedsignon.aspx
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Expert Comment

by:Vasil Michev (MVP)
ID: 39919761
What type of authentication have you configured?
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