OWA - single user redirect

Posted on 2014-03-10
Medium Priority
Last Modified: 2014-03-26
I'm running Ex2010 EE. Everything about OWA is working fine for all users at all sites. I have a single user however who is experiencing a weird issue within the application itself. He can connect to OWA just fine, but when he goes to the Options link and then selects See All Options, he is sent to a different webpage than everyone else. I've duplicated this problem with his account using different computers in the environment. No one else has this problem. I'm at a loss for what could be the cause.
Question by:jcb431
  • 3

Expert Comment

ID: 39920172
what is the specific problem?
i see that the use successfully enter to the options tab.
did you try to use ie/chrome browser?

Author Comment

ID: 39920317
Well, what this one particular user sees when he clicks on Options, then All Options, is the option to select their preferred language and timezone. Once he makes his selection, the next page he sees simply says, "Bad Request". I've been able to duplicate this on multiple computers using the same browser that everyone else is using. Only he has this problem. I've attached 2 screen shots in the pdf attachment. When I go to All Options for any other user I see the first screen shot (which is normal). When he goes to All Options he sees the second screenshot. When he selects his preferred language (English like everyone else in the organization) and timezone (same timezone as most users) the next screen he sees says "Bad Request". I don't know why that would happen to only one user from any computer using a compatible browser and making valid selections, nor do I know where user specific information for OWA is stored. Any ideas? Maybe something I can reset somewhere?
LVL 39

Accepted Solution

Hypercat (Deb) earned 2000 total points
ID: 39929185
Hi, jcb431.  I found a post in the Microsoft forums referring to the same issue.  The resolution that one user found to fix the problem was to reset the language setting on the mailbox from the EMS:

set-mailbox [username] -languages en-US

Here's a link to the complete post:


Author Comment

ID: 39930825
Thanks, I'll give that a try and update you Monday. Thanks!

Author Closing Comment

ID: 39957532
Thank you hypercat :-)

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