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vSphere:  A general system error occurred: Authorize Exception

Posted on 2014-03-10
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Last Modified: 2014-03-15
Hi All,

When I try to connect to my vCenter server using vSphere I get the following error message;

Authorize Exception
I am running vSphere on the same server that vCenter is installed, using the IP address.

Service list
services
Any ideas?
esx-error.PNG
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Question by:detox1978
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by:Abhilash
Abhilash earned 500 total points
ID: 39918181
Make sure the vCenter service is running by going to Run>Services.msc.
This happens when the service stops.
If it has stopped right-click the service and start it.
You should be looking for below services.

vCenter Services
The important one is the VMware VirtualCenter Service.
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by:detox1978
ID: 39918199
Sorry I edited the question when I realised they were not running.

The error is different.
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Expert Comment

by:Abhilash
ID: 39918219
This sometimes happens because of a misconfigured Identity source.
Its a documented error. You will have to Remove and re-add the identity source from vCenter SSO.
You will be able to login with local account though.
Follow the below KB to solve the issue.
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1015639
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by:detox1978
ID: 39918371
Thanks I tried that without any luck.
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by:detox1978
ID: 39918561
*when I say I tried that.  I mean I found the link before posting and put the server in a disbaled SSO, put the server in a workgroup, the re-enabled SSO.

Im not sure what you mean by readd the identity source in vCenter SSO
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Expert Comment

by:Abhilash
ID: 39918580
Did you try local user or admin@system-domain? Are you able to login with those accounts?
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by:detox1978
ID: 39918698
I get the following error message

ESX login

This guide suggested logging in to  https://10.10.1.18:9443/vsphere-client

But my server isnt listening on that port

error 404
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by:Abhilash
ID: 39918749
Try logging in into vCenter using vSphere client. Not the web browser.
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by:detox1978
ID: 39918766
That's gives the error message in the opening question.  :-)
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Expert Comment

by:Abhilash
ID: 39918798
Can you restart vCenter services?
And can you uninstall and reinstall the vSphere client and try once?
I was thinking the issue is happening only with domain accounts. Now you are telling that no user is able to login into the vSphere client.

the URL you are trying to access is web client. Have you installed it? See if the service is up and running.
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by:detox1978
ID: 39918836
>Can you restart vCenter services?
same issue happens

> And can you uninstall and reinstall the vSphere client and try once?
I'll give it a try

>I was thinking the issue is happening only with domain accounts. Now you are telling that no user is able to login into the vSphere client.
I only have domain accounts on vCenter.  I can log into the ESX server directly using a local account, but not domain account

>the URL you are trying to access is web client. Have you installed it? See if the service is up and running.
The link you posted asks you to install the certificate via the web client.  I guess I've never used it before.
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Expert Comment

by:Abhilash
ID: 39918859
Not just domain accounts. There will be a default Admin@system-domain account which is a SSO Administrator account. You will have to try with that.

Also, if the web client works then you can just re-add the identity source(AD) which will help solve this issue.
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Author Comment

by:detox1978
ID: 39918861
installing vSphere didnt help.  any other ideas?
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Author Comment

by:detox1978
ID: 39918924
Just found my install notes and the password I have for admin@system-domain gives the following error

local password incorrect
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by:detox1978
detox1978 earned 0 total points
ID: 39919094
I found this link that listeds the issue being with the connection to AD - either it needs to rejoin the domain or the KDC info is incorrect.

http://adminotes.blogspot.co.uk/2012/12/vsphere-general-system-error-occurred.html


I've tried rejoining the domain, which didnt help.


The KDC info is point at a server that is having issues, so I suspect this may be the issue.  It states you cant just edit the file.  Any idea how I can change it?
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detox1978 earned 0 total points
ID: 39919107
Ok, I restarted the offending domain controller, which has given me access again.
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Author Closing Comment

by:detox1978
ID: 39931108
Thanks for your help
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