vSphere: A general system error occurred: Authorize Exception

Hi All,

When I try to connect to my vCenter server using vSphere I get the following error message;

Authorize Exception
I am running vSphere on the same server that vCenter is installed, using the IP address.

Service list
services
Any ideas?
esx-error.PNG
LVL 2
detox1978Asked:
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detox1978Connect With a Mentor Author Commented:
Ok, I restarted the offending domain controller, which has given me access again.
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AbhilashConnect With a Mentor BloggerCommented:
Make sure the vCenter service is running by going to Run>Services.msc.
This happens when the service stops.
If it has stopped right-click the service and start it.
You should be looking for below services.

vCenter Services
The important one is the VMware VirtualCenter Service.
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detox1978Author Commented:
Sorry I edited the question when I realised they were not running.

The error is different.
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AbhilashBloggerCommented:
This sometimes happens because of a misconfigured Identity source.
Its a documented error. You will have to Remove and re-add the identity source from vCenter SSO.
You will be able to login with local account though.
Follow the below KB to solve the issue.
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1015639
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detox1978Author Commented:
Thanks I tried that without any luck.
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detox1978Author Commented:
*when I say I tried that.  I mean I found the link before posting and put the server in a disbaled SSO, put the server in a workgroup, the re-enabled SSO.

Im not sure what you mean by readd the identity source in vCenter SSO
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AbhilashBloggerCommented:
Did you try local user or admin@system-domain? Are you able to login with those accounts?
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detox1978Author Commented:
I get the following error message

ESX login

This guide suggested logging in to  https://10.10.1.18:9443/vsphere-client

But my server isnt listening on that port

error 404
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AbhilashBloggerCommented:
Try logging in into vCenter using vSphere client. Not the web browser.
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detox1978Author Commented:
That's gives the error message in the opening question.  :-)
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AbhilashBloggerCommented:
Can you restart vCenter services?
And can you uninstall and reinstall the vSphere client and try once?
I was thinking the issue is happening only with domain accounts. Now you are telling that no user is able to login into the vSphere client.

the URL you are trying to access is web client. Have you installed it? See if the service is up and running.
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detox1978Author Commented:
>Can you restart vCenter services?
same issue happens

> And can you uninstall and reinstall the vSphere client and try once?
I'll give it a try

>I was thinking the issue is happening only with domain accounts. Now you are telling that no user is able to login into the vSphere client.
I only have domain accounts on vCenter.  I can log into the ESX server directly using a local account, but not domain account

>the URL you are trying to access is web client. Have you installed it? See if the service is up and running.
The link you posted asks you to install the certificate via the web client.  I guess I've never used it before.
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AbhilashBloggerCommented:
Not just domain accounts. There will be a default Admin@system-domain account which is a SSO Administrator account. You will have to try with that.

Also, if the web client works then you can just re-add the identity source(AD) which will help solve this issue.
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detox1978Author Commented:
installing vSphere didnt help.  any other ideas?
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detox1978Author Commented:
Just found my install notes and the password I have for admin@system-domain gives the following error

local password incorrect
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detox1978Connect With a Mentor Author Commented:
I found this link that listeds the issue being with the connection to AD - either it needs to rejoin the domain or the KDC info is incorrect.

http://adminotes.blogspot.co.uk/2012/12/vsphere-general-system-error-occurred.html


I've tried rejoining the domain, which didnt help.


The KDC info is point at a server that is having issues, so I suspect this may be the issue.  It states you cant just edit the file.  Any idea how I can change it?
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detox1978Author Commented:
Thanks for your help
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