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MS Outlook Account Setup

Posted on 2014-03-10
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Last Modified: 2014-08-18
Hello,

I'm running a Windows Server 2008 with Exchange 2007, and we do have roaming profile enabled.

Our Microsoft Office is 2013 version.

I have some users when try to launch Outlook 2013 on any computer they are going through the Account Setup every time.

Can someone else provide me with a solution?

I have provided a screenshot of what is happening.

Thank you
Capture.JPG
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Question by:George Zarif
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jpgobert earned 1500 total points
ID: 39920210
It sounds like in these cases Outlook either isn't writing the user's files in the remote share where their roaming profile is stored... or... Outlook isn't able to read the profile info from that remote share on start up and instead prompts to create a new one.

I'd start by digging into one of the user's profile folders to see if the Outlook files and folders exist.  If so, check the permissions and such to see if anything seems wrong.  If you don't see anything obvious then I'd just temporarily move those to another folder and then see if Outlook will re-write the files on the next setup retry.

If the files do get written properly in the remote profile folder then I'd close Outlook, logoff, verify that the files and folders are still there, log back in and see if Outlook can read them again.

Ultimately you may just have some corrupt profiles... try rebuilding one of the user's profiles and see if the problem still persists.
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by:George Zarif
ID: 39921259
Hello,

Thanks for the feedback.

I have created new window profile for all 4 users.

If I build a new computer right now and I login to it I will not have any issue but if they logging to it they will be prompted for the setup every time.

Should I re-create the AD account? If so I'm not sure how to connect the user's AD account with exchange.

Thank you,


George
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by:jpgobert
ID: 39921274
Have you actually looked at the files and folders in their profiles and verified that all of the Outlook related files and folders actually exist?
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by:George Zarif
ID: 39942121
Hello JPGOBERT

sorry for not getting back to you sooner, I was very sick and took time off work.

so going back to what your asking me to do, is there a specific place that I need to look in?

thanks
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