MS Outlook does not send out of office messages when automatic forwarding is enabled in Exchange

Posted on 2014-03-10
Last Modified: 2014-05-09
It seems that Out of Office Messages are not being sent from Outlook when mail is automatically being forwarded to another mailbox or contact on Exchange.

This seems pretty logical.  I just wanted to know if there is a way to allow Out of Office Messages to be sent.  if so, is it a bad idea?

We have acquired a new office which uses Google mail.  Initially we established mail contacts for their email addresses and configured Exchange mailboxes for each person as well.  Then we set the Exchange mailbox to automatically forward to their Google mailbox.  Seems to work fine except when they need to set an out of office message.

Any thoughts?  Thanks
Question by:LenCepeda
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Expert Comment

ID: 39918932
I had a case recently where OoO messages were only triggered when the message came from outside the exchange domain.  Might be worth checking if you haven't already...

Author Comment

ID: 39918942
This issue only pertains to a small group of users that have their mail forwarded to a mail contact (External Address).

Expert Comment

ID: 39918986
Rather than using an out of office message could you add another server rule to reply to incoming messages?

Author Comment

ID: 39918990
I haven't tried a rule but I will definitely give it a shot.  Thanks
LVL 63

Accepted Solution

Simon Butler (Sembee) earned 500 total points
ID: 39920156
The only way you can have OOTO and forwarding enabled is to do a store and forward, where you send to both the mailbox and forward. If you just forward then the email never hits the mailbox to trigger the OOTO message.

That would avoid a rule, which means you have to enable Automatic replies org wide.


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