Print jobs spooling very slowly

Hello,

I am running into an issue that affects 3 users in our office.  When they print a 20+ page document to the printer, it spools very slowly going at a rate of about 10 KB a sec.  It actually happens on any document, including a test page.  So it can take several minutes to finish spooling and then printing begins.

This only seems to affect 3 users.  Other users including myself do not have this problem.  We are printing the same document to the same printer using the same driver.  It's just for these 3 users, the spooling process is very slow.  

For the users, I checked their network performance in case of cable or jack issues, and it copies files to network shares at the normal fast ethernet speed.  Have done reboots and restarted the print spooler on their machine.

We are on Windows 7 x64.  The printer is a Xerox WorkCentre 7775 and we use the PostScript driver.  The Xerox goes through a dedicated print server, but we also tried installing it as an IP printer on the user's machine and the result is the same.

Looking for ideas on how to fix this.
LVL 17
bigeven2002Asked:
Who is Participating?
 
bigeven2002Connect With a Mentor Author Commented:
We replaced the printer with a new model. What likely happened was the older model had a problem with the network card. This new model does not have the same problem so the problem has been fixed.  So please close the question with this marked as solution.
0
 
strivoliCommented:
Please post driver's version. Thank you.
0
 
strivoliCommented:
Latest version of the "PS Driver - 64-bit, Xerox User Interface - Microsoft Certified" is 5.152.4.2. Please check if you are using this version.
Furthermore: take one of these systems, create a fake local temp user, login using this user and try to print a test page. Is the time taken the same? This test helps us understand if it's a machine related issue or user related issue.
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 
SandeepWalveCommented:
I also support the above comment to see latest drivers are installed on those machine.

Along with that please do below and check.

Clear Printer Spooler Files and Enable the Spooler Service
=================================
1. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.
2. Double-click "Printer Spooler" in the Services list.
3. Click Stop and click OK.
4. Click Start, type "%WINDIR%\system32\spool\printers" in the Start Search box and press Enter, delete all files in this folder.
5. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.
6. Double-click "Printer Spooler" in the Services list.
7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
0
 
bigeven2002Author Commented:
Thanks for the replies.  The driver version matches what was stated above.  The spooler folder is empty in the c windows system32 spool printers folder.  I am having another user login to the machine so a different profile is loaded.  Will report the result as soon as possible.
0
 
bigeven2002Author Commented:
Logging in with a new user profile yields the same result, so it appears to be system specific vs user specific.
0
 
SandeepWalveCommented:
Try installing the printer by doing configuration directly with IP Address not through Print Server and see what is the difference. If it works then no issues from Machine side.

You may have to refresh the drivers on Server end and install the right set of drivers as additional set of drivers if having different flavors of Windows OS you having.
0
 
bigeven2002Author Commented:
Thanks for the response, I did try a local IP install of the printer as well, there was no change.  Every computer is windows 7 x64 in our office and we are using the latest PostScript driver from Xerox.  We can't use the PCL version due to margin issues with our documents.
0
 
LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

The question has either no comments or not enough useful information to be called an "answer".
0
 
bigeven2002Author Commented:
Apologies, forgot to close question.
0
 
bigeven2002Author Commented:
Replaced printer.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.