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Print jobs spooling very slowly

Posted on 2014-03-10
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2,678 Views
Last Modified: 2014-04-11
Hello,

I am running into an issue that affects 3 users in our office.  When they print a 20+ page document to the printer, it spools very slowly going at a rate of about 10 KB a sec.  It actually happens on any document, including a test page.  So it can take several minutes to finish spooling and then printing begins.

This only seems to affect 3 users.  Other users including myself do not have this problem.  We are printing the same document to the same printer using the same driver.  It's just for these 3 users, the spooling process is very slow.  

For the users, I checked their network performance in case of cable or jack issues, and it copies files to network shares at the normal fast ethernet speed.  Have done reboots and restarted the print spooler on their machine.

We are on Windows 7 x64.  The printer is a Xerox WorkCentre 7775 and we use the PostScript driver.  The Xerox goes through a dedicated print server, but we also tried installing it as an IP printer on the user's machine and the result is the same.

Looking for ideas on how to fix this.
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Question by:bigeven2002
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12 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39920067
Please post driver's version. Thank you.
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39920078
Latest version of the "PS Driver - 64-bit, Xerox User Interface - Microsoft Certified" is 5.152.4.2. Please check if you are using this version.
Furthermore: take one of these systems, create a fake local temp user, login using this user and try to print a test page. Is the time taken the same? This test helps us understand if it's a machine related issue or user related issue.
0
 
LVL 3

Expert Comment

by:SandeepWalve
ID: 39920791
I also support the above comment to see latest drivers are installed on those machine.

Along with that please do below and check.

Clear Printer Spooler Files and Enable the Spooler Service
=================================
1. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.
2. Double-click "Printer Spooler" in the Services list.
3. Click Stop and click OK.
4. Click Start, type "%WINDIR%\system32\spool\printers" in the Start Search box and press Enter, delete all files in this folder.
5. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.
6. Double-click "Printer Spooler" in the Services list.
7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
0
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LVL 17

Author Comment

by:bigeven2002
ID: 39921771
Thanks for the replies.  The driver version matches what was stated above.  The spooler folder is empty in the c windows system32 spool printers folder.  I am having another user login to the machine so a different profile is loaded.  Will report the result as soon as possible.
0
 
LVL 17

Author Comment

by:bigeven2002
ID: 39921826
Logging in with a new user profile yields the same result, so it appears to be system specific vs user specific.
0
 
LVL 3

Expert Comment

by:SandeepWalve
ID: 39923169
Try installing the printer by doing configuration directly with IP Address not through Print Server and see what is the difference. If it works then no issues from Machine side.

You may have to refresh the drivers on Server end and install the right set of drivers as additional set of drivers if having different flavors of Windows OS you having.
0
 
LVL 17

Author Comment

by:bigeven2002
ID: 39923619
Thanks for the response, I did try a local IP install of the printer as well, there was no change.  Every computer is windows 7 x64 in our office and we are using the latest PostScript driver from Xerox.  We can't use the PCL version due to margin issues with our documents.
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 39978833
I've requested that this question be deleted for the following reason:

The question has either no comments or not enough useful information to be called an "answer".
0
 
LVL 17

Author Comment

by:bigeven2002
ID: 39978824
Apologies, forgot to close question.
0
 
LVL 17

Accepted Solution

by:
bigeven2002 earned 0 total points
ID: 39978834
We replaced the printer with a new model. What likely happened was the older model had a problem with the network card. This new model does not have the same problem so the problem has been fixed.  So please close the question with this marked as solution.
0
 
LVL 17

Author Closing Comment

by:bigeven2002
ID: 39993631
Replaced printer.
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