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Not able to update, uninstall or repair Microsoft Silverlight

Posted on 2014-03-10
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Last Modified: 2014-03-11
Hi Experts,

I'm running Windows 7 Ultimate 64-bit SP1.

I'm trying to update, uninstall or repair Microsoft Silverlight v.5.1.10411.0.

Attempts to update result in this error:

"The feature you are trying to use is on a network resource that is unavailable"

w:\df5c542574e7bac2631ed92f38ea8ace\

Attempting to uninstall gives the same error, plus this one:

"The installation source for this product is not available. Verify that the source exists and that you can access it."

I have Revo Uninstaller Pro v3.0, but its standard install procedure just calls the Microsoft code, giving the same error.

Regards,
Leigh
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Question by:LeighWardle
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Accepted Solution

by:
Sivaraj E earned 500 total points
ID: 39919824
Leigh, you may need to run the Microsoft Fix-it for SilverLight, It will correct the corrupted information what ever happened earlier.

Please download the toll and run it,

http://support.microsoft.com/kb/2608523

Regards, Shiva
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LVL 1

Author Closing Comment

by:LeighWardle
ID: 39920103
Thanks, Shiva.

It looks like Microsoft Fix-it for SilverLight fixed the corrupt installation.
The Microsoft Silverlight version is now v5.1.20913.0 (previously v.5.1.10411.0).

Regards,
Leigh
0

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