Solved

bluescreen - Windows 8.1

Posted on 2014-03-10
3
539 Views
Last Modified: 2014-04-03
Hi - I have a very new computer, Windows 8 Basic that IO upgraded to Windows 8.1 Pro - not that they're related, but a couple weeks later we received 3 bluescreens over the course of a few days. I've attached 2 of the dmp files - I was wondering if anyone can decipher where the issue is. If I run bluescreenview it references hal.dll and ntoskrnl.exe, but i'm still not sure where the problem is. Any help would be appreciated.
030714-39640-01.dmp
031014-33796-01.dmp
0
Comment
Question by:hodgem
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 5

Accepted Solution

by:
Joe Jenkins earned 500 total points
ID: 39919582
I've never had too much luck with BSOD that references hal.dll and ntoskrnl.exe.  Since you indicated that you ran them through bluescreenview and saw those references.  

From what I have seen, especially on the latter mentioned file error, is that something is corrupted.  Since the issue is not consistent like getting a BSOD on a specific action like putting in a flash drive, rebooting, etc, then I'm thinking there could be one of a few things occurring.  It could also be an issue with a piece of hardware but something subtle like an odd voltage drop due to a PSU fluctuation or perhaps even a processor (not as likely as a PSU).

I would try to run:
sfc /scannow

See what turns up after that.  If the error was more consistent I would have you see if the problem follows you into Safe Mode but I don't think that would have much diagnostic value in this case.

Were there any issues showing up in event viewer immediately before or after the BSOD?  That may shed some more light here.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39919661
Windows 8.1 is a different operating system, not a service pack to Windows 8.

You need to make sure all drivers have been updated. Most of the drivers in my Windows 8.1 machine are new for Windows 8.1 (they are not the Windows 8 drivers).

Some applications (SEP, NCP Secure Entry and a few other others) needed upgrades in order to work with Windows 8.1.

If you cannot solve the problem, you may need to back up and reinstall Windows 8, do not install applications, upgrade all the drivers and then install Windows 8.1. Check for reliability, and if all is good, install applications and restore your data.
0
 
LVL 5

Expert Comment

by:Joe Jenkins
ID: 39920452
I agree with John in that if the sfc /scannow yields nothing, a re-install is really the only solution here.
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
intel CPUs suffix question.. 4 96
Can I install Windows on a Chromebook? 3 82
ESXi 5.5 incompatibility when migrating VM 9 142
Workstation graphics card or Consumer 5 74
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question