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Outlook 2007 and Multiple POP accounts

Posted on 2014-03-10
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Last Modified: 2014-04-22
I have a client that uses POP for email.  He has more than one account for various businesses and he asked to have them accessible from a single location.  We added the 2nd account to his existing email profile and created a rule to move mail as it was delivered to a separate inbox for the 2nd account.  However, when he sends mail in response to or even a new message it goes out as the 1st account on behalf of the 2nd, which is not the required result.  We want messages sent from the 1st or 2nd account only to reflect that account and have no mention of the other.  I will confirm with him but he was directed to select the account and/or to change the from address before sending messages.  Hopefully this is not just a case of user error.  Any suggestions?
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Question by:CITmgmt
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5 Comments
 
LVL 37

Expert Comment

by:zzynx
ID: 39919848
>> he was directed to select the account and/or to change the from address before sending messages.
That's how you choose the from address, yes.
Now, what exactly is the question?
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Author Comment

by:CITmgmt
ID: 39922078
The information that I have so far is that he is selecting the account to send from but the message goes out on behalf of the other one.  We just want it to go out showing the account that is selected.  I am yet to get more info from the user and will update the question once I have confirmed my assumptions.
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LVL 37

Expert Comment

by:zzynx
ID: 39922765
>> he is selecting the account to send from but the message goes out on behalf of the other one.
That's weird.

>> will update the question once I have confirmed my assumptions.
All right
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Accepted Solution

by:
CITmgmt earned 0 total points
ID: 40006785
It was finally determined that the user was changing the from address and not selecting the account that he wanted to send mail from.  A technical issue did not exist.
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Author Closing Comment

by:CITmgmt
ID: 40014345
It was finally determined that the user was changing the from address and not selecting the account that he wanted to send mail from.  A technical issue did not exist.
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