Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Dell Perc 6i controller and drives not recognized.

Posted on 2014-03-11
7
Medium Priority
?
2,304 Views
Last Modified: 2016-11-23
Hello All ,

I have a Dell R900 with a perc 6i. Currently, it has 2 physical SAS 15k dell drives using a Raid 1 . I wish to create another Virtual Disk of Raid 1 with 2 Toshiba -2tb 7k SAS drives , however, when in the controller setup screen , the new disks shows "ready" but I cannot bring them online in the PD management section . Only options are to light up led or make hot swappable , however that option fails with error.

I already had to ship back 2 - 3tb drives as they are apparently are not supported ( up to 2tb only) , so this is becoming a nightmare. Can someone please let me know the supported configurations and drive types/vendors . Unable to locate the tech manual anywhere..
0
Comment
Question by:davesnb
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 19

Accepted Solution

by:
Miguel Angel Perez Muñoz earned 2000 total points
ID: 39920288
I had same problem with other PERC controller, twice Seagate similar as installed on server. Drive appears but can not do any operation with. I think only hdd with dell firmware works on this controllers.
0
 

Author Comment

by:davesnb
ID: 39920312
OK thanks for the comment , can someone please confirm the above with reference, thanks
0
 

Author Comment

by:davesnb
ID: 39921538
any further comments..?
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 27

Expert Comment

by:Steve
ID: 39922949
Hi,

I know they only allow Dell-supported SATA disks but I've never seen anything about a similar restriction on SAS ones. It's certainly possible but I cannot confirm this 100%

NOTE: The PERC 6 controllers support Dell-qualified SATA physical disks.

http://stuff.mit.edu/afs/athena/dept/cron/documentation/dell-server-admin/en/Perc6i_6e/chapterh.htm
0
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39923798
2TB physical disks - SAS or SATA - are the max supported on a PERC 6/i - a limitation of the hardware.

"I know they only allow Dell-supported SATA disks but I've never seen anything about a similar restriction on SAS ones."

The PERC 6/i does NOT lock out non Dell-supported drives, SAS or SATA.  (The H700 did originally, but the lock-out was lifted via firmware update nearly 4 years ago.)

You cannot bring them "online" directly on the PD MGMT screen.  You have to create (and initialize) a new Virtual Disk with them.  On the VD MGMT screen, highlight the controller, hit F2, Create New VD.
0
 

Author Closing Comment

by:davesnb
ID: 39972507
Exactly.
0
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39972549
If you accepted that answer because it matched your situation, problem, and symptoms, great, BUT I do have to point out an inaccuracy with the accepted answer:
I think only hdd with dell firmware works on [these] controllers.
This is NOT the case.  Most likely your drives were using incompatible firmware, but the PERC 6 does NOT lock out non-Dell drives (SATA or SAS) and most (but not all) non-certified drives WILL work on a PERC 6.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
A look at what happened in the Verizon cloud breach.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question