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Printer on Terminal Server

Posted on 2014-03-11
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Last Modified: 2014-03-12
We have an office overseas that uses our Accounting software via a Terminal Server. Terminal server is running Windows 2008 R2 Standard.

We have a direct circuit between the 2 locations.

I am attempting to add a new printer for the overseas office.

I can ping the Printer without problem, but when I try to connect the printer using Add Printer via TCP/IP, it doesn't detect the printer.

I installed it anyways using the IP address, but it still doesn't print.

Any suggestions?
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Question by:yonbret
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Expert Comment

by:☠ MASQ ☠
ID: 39921152
Is the printer visible for local printing?
Do you have the same driver versions installed on clients and server?
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Author Comment

by:yonbret
ID: 39921292
Local Printing is fine.

I am using a universal driver on the server. There really is no client, because they are using Remote Desktop and printing straight from the server.
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Expert Comment

by:tmoore1962
ID: 39921321
What is the printer?  Are you able to open the web interface on the printer and verify the network settings are correct?  Double check the default gateway and dns settings on the printer.
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Author Comment

by:yonbret
ID: 39921357
Printer is a Brother DCP-9055CDN.

I am trying to check right now and I have lost the ability to ping. It is possible that they turned off the printer when they left for the day.
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SandeepWalve earned 500 total points
ID: 39923827
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