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HP 4250 Not Printing From Windows 7

Posted on 2014-03-11
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Last Modified: 2014-03-18
I have a Windows 7 x86 machine that has been connected to a TCP/IPv4 printer for many months.  I recently had to change the subnet for my network.  After this, I changed the IP on the printer itself and on the driver in Windows.  It would not print.  I can successfully browse to the web interface and ping the printer's new IP from the workstation.  I have reinstalled the driver.  HP shows to have a PCL5, PCL6, and PS version of the x86 Universal Print Driver.  I have tried all six versions (each version has two revisions).  I have deleted the port and recreated it in Windows.  I have stopped and restarted the print spooler service, deleting the spooled documents in between.  The printer works fine from another Windows 7 computer with any of the HP drivers.  The troublesome workstations can also print just fine to any other printer.  Please help.
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Question by:marrj
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6 Comments
 
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Expert Comment

by:tmoore1962
ID: 39921336
Do you have a internet security suite such as Symantec on the workstation.  Try uninstalling  the suite and retry.  It could be that the subnet change corrupted the networking of the suite.
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Author Comment

by:marrj
ID: 39921541
I only have Forefront Endpoint Protection.  I have uninstalled it.  No success.
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Expert Comment

by:hdhondt
ID: 39922293
It's possible that one PC may be set for LPR, another for Raw (which use different IP ports), and the router may block one of them. Or, one PC may have bi-directional support or LPR byte counting enabled, the other not. For LPR, also check the queue name.

Have you compared the port settings with those of a working PC?
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Author Comment

by:marrj
ID: 39926511
The ports looks identical.  Both are using Raw over 9100 with bi-directional support.
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marrj earned 0 total points
ID: 39927618
I ended up reinstalling Windows.
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Author Closing Comment

by:marrj
ID: 39936361
No other solution worked.
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