Solved

Windows 7 Infected?

Posted on 2014-03-11
11
292 Views
Last Modified: 2014-03-12
Hello,

I'm going to try this for the 3rd time, since my computer seems to love me and have IE crash... :(

Anyways, I have another computer here that a customer brought in stating that it was infected with Advance System Protector.

Here's what the computer is doing.  If you go to anything besides Safe Mode with Command Prompt, nothing opens.  What I mean by that is when you boot into normal mode, I can't even open up 'Computer'.  It tells me The Parameter Is Incorrect.  If you try to run a program, you can't.  You right-click, and not only does it not have the option to Run As Administrator, but it doesn't even have the OPEN function!

Here's things I have tried.

Chkdsk'd the hard drive, no errors.

Ran memtest 86+, no errors.

Uninstalled Avast! with the removal tool.

Ran the command to register all DLL's in C:\Windows.

Scanned with Malwarebytes twice.  Also scanned with SUPERAntiSpyware, TDSSKiller, and AdwCleaner.  Removed some PUP's, but nothing important.

SFC /scannow did not find any integrity violations.

Any suggestions?
0
Comment
Question by:Scott Thompson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
  • 2
  • +3
11 Comments
 
LVL 17

Expert Comment

by:Spartan_1337
ID: 39921112
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39921119
Sounds like you've spent hours on this.    If it were my situation, i'd format it.
0
 
LVL 19

Accepted Solution

by:
Miguel Angel Perez Muñoz earned 500 total points
ID: 39921136
You can try using system restore to previous date computer was infected.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 19

Expert Comment

by:Peter Hutchison
ID: 39921137
You need to uninstall it using Revo Uninstaller (or CCleaner) from http://www.revouninstaller.com/revo_uninstaller_free_download.html
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 39921170
Boot into the Advanced Boot Options screen.
Select Repair your computer.
Folow the repair steps.
0
 
LVL 8

Author Comment

by:Scott Thompson
ID: 39921190
Spartan_1337,

I have ran Combofix and it did not find anything important, but I will upload the results form you.

Tailoreddigital,

That is a suggestion that I may have to go with, but I tend to be stubborn if it's not mine.  I want to see if there is a way to fix this first, otherwise, yes, I will backup and reload the system.

Drashiel,

I will give System Restore a try and see what happens.

cmsxpjh,

What do I need to uninstall with Revo Uninstaller?  Oh, and I did forget to mention that I have ran CCleaner on the registry to hope to repair issues, nothing.

I also uploaded a couple other logs of programs I've ran.
ComboFix.txt
Rkill.txt
RKreport-0--S-03082014-123836.txt
0
 
LVL 19

Expert Comment

by:Peter Hutchison
ID: 39921212
The standard Windows uninstaller may not find the program or fails to completely uninstall it.  3rd party ones may have better luck.
0
 
LVL 8

Author Comment

by:Scott Thompson
ID: 39921224
cmsxpjh,

I understand about trouble uninstalling programs, but I don't know what program I'm supposed to be looking for to uninstall... :(
0
 
LVL 8

Author Comment

by:Scott Thompson
ID: 39921297
Drashiel,

I feel stupid!  The system restore worked!  I should have tried that a long time ago, but normally when the machine is this messed up, a system restore only makes it worse.  I'll see if anything else is messed up with it.
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39921334
You're not stupid, it's just that Restore is getting better as time goes on.     I wouldn't have guessed restore would have solve this either.    

Congrats on your quick fix.
0
 
LVL 8

Author Closing Comment

by:Scott Thompson
ID: 39924032
No infections, but system restore solved my issue!
0

Featured Post

SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question