• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 309
  • Last Modified:

Windows 7 Infected?

Hello,

I'm going to try this for the 3rd time, since my computer seems to love me and have IE crash... :(

Anyways, I have another computer here that a customer brought in stating that it was infected with Advance System Protector.

Here's what the computer is doing.  If you go to anything besides Safe Mode with Command Prompt, nothing opens.  What I mean by that is when you boot into normal mode, I can't even open up 'Computer'.  It tells me The Parameter Is Incorrect.  If you try to run a program, you can't.  You right-click, and not only does it not have the option to Run As Administrator, but it doesn't even have the OPEN function!

Here's things I have tried.

Chkdsk'd the hard drive, no errors.

Ran memtest 86+, no errors.

Uninstalled Avast! with the removal tool.

Ran the command to register all DLL's in C:\Windows.

Scanned with Malwarebytes twice.  Also scanned with SUPERAntiSpyware, TDSSKiller, and AdwCleaner.  Removed some PUP's, but nothing important.

SFC /scannow did not find any integrity violations.

Any suggestions?
0
Scott Thompson
Asked:
Scott Thompson
  • 4
  • 2
  • 2
  • +3
1 Solution
 
James HIT DirectorCommented:
0
 
tailoreddigitalCommented:
Sounds like you've spent hours on this.    If it were my situation, i'd format it.
0
 
Miguel Angel Perez MuñozCommented:
You can try using system restore to previous date computer was infected.
0
Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

 
Peter HutchisonSenior Network Systems SpecialistCommented:
You need to uninstall it using Revo Uninstaller (or CCleaner) from http://www.revouninstaller.com/revo_uninstaller_free_download.html
0
 
Michael-BestCommented:
Boot into the Advanced Boot Options screen.
Select Repair your computer.
Folow the repair steps.
0
 
Scott ThompsonComputer Technician / OwnerAuthor Commented:
Spartan_1337,

I have ran Combofix and it did not find anything important, but I will upload the results form you.

Tailoreddigital,

That is a suggestion that I may have to go with, but I tend to be stubborn if it's not mine.  I want to see if there is a way to fix this first, otherwise, yes, I will backup and reload the system.

Drashiel,

I will give System Restore a try and see what happens.

cmsxpjh,

What do I need to uninstall with Revo Uninstaller?  Oh, and I did forget to mention that I have ran CCleaner on the registry to hope to repair issues, nothing.

I also uploaded a couple other logs of programs I've ran.
ComboFix.txt
Rkill.txt
RKreport-0--S-03082014-123836.txt
0
 
Peter HutchisonSenior Network Systems SpecialistCommented:
The standard Windows uninstaller may not find the program or fails to completely uninstall it.  3rd party ones may have better luck.
0
 
Scott ThompsonComputer Technician / OwnerAuthor Commented:
cmsxpjh,

I understand about trouble uninstalling programs, but I don't know what program I'm supposed to be looking for to uninstall... :(
0
 
Scott ThompsonComputer Technician / OwnerAuthor Commented:
Drashiel,

I feel stupid!  The system restore worked!  I should have tried that a long time ago, but normally when the machine is this messed up, a system restore only makes it worse.  I'll see if anything else is messed up with it.
0
 
tailoreddigitalCommented:
You're not stupid, it's just that Restore is getting better as time goes on.     I wouldn't have guessed restore would have solve this either.    

Congrats on your quick fix.
0
 
Scott ThompsonComputer Technician / OwnerAuthor Commented:
No infections, but system restore solved my issue!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Protect Your Employees from Wi-Fi Threats

As Wi-Fi growth and popularity continues to climb, not everyone understands the risks that come with connecting to public Wi-Fi or even offering Wi-Fi to employees, visitors and guests. Download the resource kit to make sure your safe wherever business takes you!

  • 4
  • 2
  • 2
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now