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Outlook 2011 Sync Issues with Exchange 2010

Posted on 2014-03-11
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Had to rebuild my SBS 2011 server after having a punctured raid. Ever since then, any users that use outlook 2011 are having sync issues with Outlook 2011. Their calender items will show sync errors and all their folders will not sync. This only happens with outlook2011.

I have checked the SSL cert and verified its correct. Any ideas on anything else to check here? Not sure what could be different then before that is causing only outlook 2011 for MAC to have issues.
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Question by:Allanore
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David Atkin earned 2000 total points
ID: 39921179
Hello,

Can you upload one of the Sync errors?

When you say rebuilt, do you mean a clean install  with imported data or a recovery from a backup?

It could be that there are a few mail items that have very large attachments.  I've had issues before with this.
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Author Comment

by:Allanore
ID: 39921602
Sync error:  An error occurred while updating the calendar event "important event"
Details: please delete this even and create a new event.

Also getting: Could not Synchronize record: Important Appointment to Exchange server: Onmicrosoft

We had to do a complete rebuild of the server and import data from a windows backup. We manually imported exchange .pst data into their mailboxes that we had to create again from scratch.
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Author Comment

by:Allanore
ID: 39921750
Here is a sample from the EWS logs.

Verbose      CSyncEngine::FetchRemoteRecords Continuing from recoverable error                     
Verbose      CSyncEngine::FetchRemoteRecords aborting after exception and re-throwing                     
Error      Engine[Exchange folder Test4]: Error during sync:  Error code: -128 ErrorStr: An unknown error has occurred in Outlook.
Verbose      CSyncEngine::FetchRemoteRecords aborting after exception and re-throwing                     
Error      Engine[Exchange folder Test1]: Error during sync:  Error code: -128 ErrorStr: An unknown error has occurred in Outlook.
Info      ---------- Engine: Ending "Exchange folder Test3" Sync [time:3/11/2014 14:44:21 [217317044]] ----------       
Verbose      CSyncEngine::FetchRemoteRecords aborting after exception and re-throwing                     
Error      Engine[Exchange folder Test2]: Error during sync:  Error code: -128 ErrorStr: An unknown error has occurred in Outlook.
Verbose      CSyncEngine::FetchRemoteRecords aborting after exception and re-throwing                     
Error      Engine[Exchange folder Test5]: Error during sync:  Error code: -128 ErrorStr: An unknown error has occurred in Outlook.
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LVL 22

Expert Comment

by:David Atkin
ID: 39922785
Have you got the latest Exchange Rollups installed?

There where issues previously with Exchange 2007 syncing with outlook 2011. Have a read here for your reference:
http://support.microsoft.com/kb/2531208/en-us?sd=rss&spid=10926
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