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SCCM 2007 - NetApp Updated and issues with Compression and Distribution

Posted on 2014-03-11
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Last Modified: 2014-05-05
Originally we had a NetApp FAS3170 called tar10fs1 and all of our SCCM source packages were located on this NetApp.  Last weekend, we replaced this NetApp with a NetApp FAS3250 called tar10fs01.   The data was moved with SnapMirror and the shares recreated.  The DNS entry for tar10fs1 (previous NetApp) was changed to point to the same address as tar10fs01 (new NetApp).   The AD object for tar10fs1 was deleted.  On the Central Server (Window 2008 Standard -32 bit), I am able to successfully access anything on tar10fs01 with my sccm service account from the Central SCCM Server.

When I try to distribute packages with the original Source Directory of \\tar10fs1\...., I am getting Compression issues or Access Denied Error =5 issues.  When I update a Packages' Source Directory to \\tar10fs01\..., and distribute, I do not receive any compression or Access Denied errors.

What are your thoughts?
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Question by:rmessing171
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by:paulsolov
ID: 39921415
you may need to re-run cifs config.  Since it was in AD there may be a SID attached to the old controller..or permissions issue.  Give Netapp a call and ask for the NAS team, you don't want to be stuck in Tier 1 hell..ask for duty manager if they ask you for mindless tasks such as perfstat.
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by:rmessing171
ID: 39921519
Thank you for your quick response!

We don't believe it to be a permissions issue, because outside of SCCM on the same server we are able to access the new netapp locations \\tar10fs1 (old net app name) through windows explorer with the same username that SCCM uses to distribute packages.

The AD object for the original filer was deleted from AD.  CIFS was terminated on the filer without any change

Any other thoughts?
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paulsolov earned 500 total points
ID: 39922514
Can you access the new name and test with the new name?  Is the name you're using the actual name of the new filer or an alias?
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by:rmessing171
ID: 39935219
Yes, I can access the new name or old name via Windows Explorer without any issues.  When SCCM 2007 tries to access using the old name, it provides me with Access denied Error 5.  When I update the Source Location with the new NetApp name I do not get any errors.
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