replacing a dlink router being used as an access point with a ubiquiti picostation. should it be this hard?

replacing an old dlink router being used as an access point - dhcp server is turned off.

put the ubiquiti picostation in place. it broadcasts SSID, but open or secured, we can't connect to it.  it just says on iphone 'can't join to network'.  and on laptop, same thing.

any thoughts?
BeGentleWithMe-INeedHelpAsked:
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Fred MarshallConnect With a Mentor PrincipalCommented:
I would make sure that the SSID is *differerent* than any you've used - in order to avoid confusion with old wireless station installs on the clients.

Is the device set up so you get DHCP from another router?  If so, it needs to be set up accordingly.  If it's set up to provide DHCP independently then there shouldn't be another DHCP server on the network.  

Some devices won't "connect" unless they get internet connectivity.  So, DNS within the DHCP is important.

Since it doesn't work with security turned off, I'd stick with that until you get it working.
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BeGentleWithMe-INeedHelpAuthor Commented:
Thanks.  I initially set the SSID and WPA key the same as the dlink thinking I was going to just drop this new AP in and everyone's existing settings would work.

that didn't work out so yeah, it's different SSID now.

yes, as access point, it's set up to get DHCP from the firewall.

DNS via DHCP is working OK from what I can see - devices connect to the dlink which also has DHCP turned off.
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BeGentleWithMe-INeedHelpAuthor Commented:
I posted on the ubiquiti forums about this.

someone wrote back - did you change the channel width from 40MHz to 20MHz.

Uh no... didn't know I needed to.  

WORKED LIKE A CHARM.  WTF!!  You choose 'access point' it should default to the correct settings.

thanks for your time and advice.
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