Solved

troubleshooting outbound smtp

Posted on 2014-03-11
3
469 Views
Last Modified: 2014-03-16
I have a couple of multifunction printer/scanners.  Until recently, these scanners could scan to email without issue.  Now, no messages are being received.  We use the Office365 exchange service if that helps.  I verified the SMTP service is running on our internal relay.  I ran a telnet test from the SMTP server, and the test mail is queued for delivery.  The message sits in the queue folder for a moment and is gone.  The message is never received.  It does not go to the Badmail folder.  Nothing is being generated in the smtp logs folder.  I've tried sending a test message to my domain email account, and an external account.  Neither receive a message.  Appreciate any help from here.
0
Comment
Question by:AxISQS
  • 2
3 Comments
 

Author Comment

by:AxISQS
ID: 39921689
Sorry.  I was wrong.  The SMTP test message does make it to an external (Hotmail) account.  The message is not received by the internal Exchange account.  Would this point to the Office365 service being the problem?
0
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 39922485
How large are the messages that the scanner is creating? Have you tried lowering the DPI of the scan, or, switching to black and white? Just to see if a smaller attachment can get through.

Anything change with the account your SMTP service is using for authentication? This account needs to be a Global Administrator. Any password changes, or, expirations?
0
 

Author Closing Comment

by:AxISQS
ID: 39933260
i ended up reconfiguring our scanners to use our MX record as the host on port 25.  Once I did that, we started receiving emails from the scanners.  Not sure why our SMTP server wouldn't work, but this is an acceptable workaround.
0

Featured Post

Master Your Team's Linux and Cloud Stack!

The average business loses $13.5M per year to ineffective training (per 1,000 employees). Keep ahead of the competition and combine in-person quality with online cost and flexibility by training with Linux Academy.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SMTP - does this mean I use their IPs? 3 12
exchange and TLS 4 292
Can't send mail from centos 7 5 104
Mail Merge/EMail 10 75
Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Pop culture is prime bait for hackers seeking to infect user’s computers and mobile devices with malicious malware. Hackers know exactly what the latest trends are online and know how to use them to their advantage.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question