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Router(s) factory resets itself

Hi Everyone

just wondering if anybody knows why 2 different modems would factory reset themselves at the same site, phone line.

We have had an old Netgear router factory reset it self, guessed this was a one off, Set it back up, two weeks later its resets its again, figure its a busted modem and replace it with a brand new Draytek router. few weeks later this too has now factory reset itself.

this is all at the same site, using the same phone line etc.  

Has anybody come across this before and what the answer maybe.

thanks
Mike
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