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Andrew MorrisFlag for New Zealand asked on

Excel 2013 crashing

My Excel crashes frequently and does strange things in spreadsheets. Like moving cells, changing the formatting.

In the Application Event Log there are a hundreds of Event ID:1002 errors relating to Livecomm.exe application hang.

Any ideas if this could be related?

Thanks
Windows 8Microsoft ExcelCloud Computing

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bigeven2002

8/22/2022 - Mon
bigeven2002

Hello,

Since you mentioned the livecomm.exe displaying several errors, that could be related.  You can try fixing that first to see if it resolves the Excel issue.

I found from this forum that you have to uninstall the Metro messaging app (and calendar and mail apps) to eliminate livecomm.exe.

Assuming you don't use these apps of course.
ASKER
Andrew Morris

Hi
I don't use them but seems kind of strange to remove built in apps to get rid of the problem
Santosh Gupta

1. run the antivirus and anti malware.
2. open the MS word and see if something wrong with it too.
3. try to repair the office.
4. Share any error or office related other software is installed. i.e any software MS  that has dependency on office.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
ASKER CERTIFIED SOLUTION
regmigrant

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SandeepWalve

If you log in with another account on same machine, do you still see such messages? Errors? If not then this is profile issue.
You need to re create the profile again, by renaming existing profile. To do that you need to be an administrator on that machine and rename the profile from C:\Users
bigeven2002

First thing I did after installing Windows 8 in a VM was delete the metro apps.  I installed Office 2013 afterwards so I can't say for sure if livecomm.exe is directly related, but figured it would be a good start getting rid of those apps especially if you don't use them.

Other than that, in addition to the other suggestions above, run windows update and apply Office 2013 service pack 1 if you haven't already.