Windows 7 Computer- All Internet Browsers are Crashing on start-up
Posted on 2014-03-11
I have a clients Windows 7 64bit based computer where every time either IE or Chrome is opened the software crashes and we cannot get onto the internet at all. Their email system works fine and the rest of the computer works fine, but they cannot browse the internet.
The error in the event viewer screen shows up:
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: C:\windows\SysWOW64\ntdll.dll
as the faulting path and module.
I have disabled all add-ons, run a malware scan, and uninstalled IE version 11 thinking it was that.
I did read elsewhere it was an Nvidia Graphics issue. However the computer as Intel Onboard HD graphics, not Nvidia.
Can anyone assist??