Windows XP will not boot - looking for hidserv.dll

Hello Experts,

We have a computer that will not boot up. It sounds like it will boot and the Application starts automatically. The APP fails with a message  SYMUI.exe - Application Error.

When this message is closed a "Found New Hardware" message is displayed looking for hidserv.exe.

It sounds like there may be a device or hardware conflict specific to the application that failed.

The computer will not even boot up into safe mode in order to get into the event viewer.

Does anyone have an idea as where to look next?

Thanks!
SaxitalisAsked:
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nobusConnect With a Mentor Commented:
try a system restore with this method :
http://support.microsoft.com/kb/307545
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An easier way is to boot from a Bart PE CD (or UBCD4Win CD) and use the file manager for manipulating files. Here  the procedure :
1. rename c:\windows\system32\config\SYSTEM to c:\windows\system32\config\SYSTEM.bak
2. Navigate to the System Volume Information folder.
it contains some restore {GUID} folders such as "_restore{87BD3667-3246-476B-923F-F86E30B3E7F8}".
The restore points are in  folders starting with "RPx under this folder.
3. In such a folder, locate a Snapshot subfolder. This is an example of a folder path to the Snapshot folder:  C:\System Volume Information\_restore{D86480E3-73EF-47BC-A0EB-A81BE6EE3ED8}\RP1\Snapshot
4. From the Snapshot folder, copy the following file to the c:\windows\system32\config folder
 _REGISTRY_MACHINE_SYSTEM
5. Rename _REGISTRY_MACHINE_SYSTEM to SYSTEM
6. Exit Bart PE, reboot and test

Use a fairly recent restore point from at least a day or two prior to problem occurring .

** you can add the other hives also with this procedure

http://www.nu2.nu/pebuilder/       BARTPE
http://www.ubcd4win.com/            UBCD4WIN

SYMUI.exe  is a symantec file - maybe uninstall that; or disable it at startup
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aboo_sCommented:
chkdsk from windows boot cd, akso try to change RAM it's sometimes a RAM issue.
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SandeepWalveCommented:
Have you tried to run Last Known Good Configuraiton from the same window where you get Safe Mode option?
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SaxitalisAuthor Commented:
thanks
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nobusCommented:
Saxitalis - did my post help you?
if so - why the B grade?  
i believe it is a fully documented answer to your problem that deserves an A
if you want to change the grade, ask a mod to open the question, and regrade; use Request attention
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