Windows 8 PW circumvention
Posted on 2014-03-12
I have a customer's computer that I was trying to uninstall Avast for Free. The computer is a Sony Vaio laptop with Windows 8.1 (recently updated). During the uninstallation of Avast, it asked to restart in safe mode. The computer restated and is now at the log in screen waiting for the Customer's Account Password. We have entered/reentered the password multiple times. We have even reset the PW in Windows Live to ensure it is known, but we cannot move past the log in screen.