Solved

Outlook 2007 not Syncing with Exchange

Posted on 2014-03-12
1
610 Views
Last Modified: 2014-03-21
I have a client site that utilizes Office 365 for their email services.  A couple of users are experiencing an issue with their Outlook 2007 not syncing properly with the Exchange server.  It is not allowing access to send/receive email and their folders are not updating and staying current.  What would cause Outlook not to sync with Exchange and how would you resolve the issue?
0
Comment
Question by:ebsadmin
1 Comment
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 39924406
Make sure they have all the needed updates installed; rerun the Office 365 desktop setup on the affected machines and recreate the Outlook profile.

Here is the list of all needed updates:

http://community.office365.com/en-us/wikis/manage/updates-to-outlook-2010-and-outlook-2007.aspx

Just to exclude any possible issue with the actual mailboxes, try them on another machine, with another version of Outlook or via the webmail.
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Certificate name mismatch error when starting Outlook 5 40
Custom permissions in sp2013 2 19
Office 365 enable Skype for all users with E3 License 3 34
Email Header Detail 12 53
Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question