Proxy authentication error

Hi EEE:

    I have a client from the outside trying to get to our FTP site and saw the following error:

ERROR

The requested authentication failure occured while trying to retrieve the URL <my ftp xyz.com>

The proxy server sent the following FTP command

PASS XXX

and then received the reply

530 User can not log in.
LuckyLucksAsked:
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AlexPaceConnect With a Mentor Commented:
530 is a server response code that says the user logon credentials were rejected so first make sure the username and password are correct.
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LuckyLucksAuthor Commented:
Could you tell me that the possible problem could be and where to start looking? thx
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