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There is a problem with this website’s security certificate

Posted on 2014-03-12
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Last Modified: 2014-03-18
im trying to get to the following website on one computer on the network

https://yarra.adecco.com.au/webtime/webtime.nsf/login?OpenForm

but I get this message "There is a problem with this website’s security certificate"

I have made sure the date and time are correct also tried changing it then back to date to try refresh it

I installed chrome same problem

I reset all settings in internet options and cleared all options

I downloaded all updates for windows as well

I disabled the anti virus same problem

I tried logging in as the administrator same problem

The PC is in a network of 45 workstations and this is the only one that cant get to this website
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Question by:dpmitsolutions
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5 Comments
 
LVL 35

Expert Comment

by:Bembi
ID: 39924943
Web Server certificates are checked against the root certificate list on the local machine. If a root certificate is not present, the client tries to use the information inside the certificate to check the cert against a public root certificate. The local root certificate list acts as something like a cache, so that the client don not need to check it all the time against the public root cert authorit.

The error message usually should show, what is the problem with the side. I.e. in Internet Eplorer is a red alert symbol, wher eyou can fetch the certificate information and possibly reason, why it is not accepted.

Reasons may be:
The root certificate is not present and the client can not check the cert over its own internet connection.
The certificate is in the list of "not trusted" certificates (in the local cert store). Use mmc and and the certificate snap in to check).

The root cert issuer is USERTrust Legacy Secure Server CA, I don't have it in my root cert list, but my clients can resolve the root cert via internet.
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Author Comment

by:dpmitsolutions
ID: 39924994
I have attached a screen shot

I don't have any options to view the certificate
error.jpg
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LVL 35

Expert Comment

by:Bembi
ID: 39926141
I see....
I guess if you compare the IE Settings wih a workign system, you may find out, what is the difference. At the end you brwoser settings doesn't allow you to access the site because of the certificate issue. Second, your computer seems not to be able to check the root certificate and/or to reach the certificate revocation list, if configured int he browser,.

First have a look in which security zone the site resides (File - Properties).
Then compare the setting of this security zone with a working system.
Also check the settings Tools - Options - Tab Enhanced
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Accepted Solution

by:
dpmitsolutions earned 0 total points
ID: 39927654
all settings where fine

I installed malwarebytes and done a full scan it found one hijacker in the registry once I removed that everything was fine

I am using TrendMicro worry free business security advance and that didn't pick anything up when I done a full scan early on in the troubleshooting

it was only causing problems to this one website so It didn't seem like spyware would have been the problem
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Author Closing Comment

by:dpmitsolutions
ID: 39936372
found the problem  my self
malwarebytes fixed my problem
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