There is a problem with this website’s security certificate

Posted on 2014-03-12
Medium Priority
Last Modified: 2014-03-18
im trying to get to the following website on one computer on the network


but I get this message "There is a problem with this website’s security certificate"

I have made sure the date and time are correct also tried changing it then back to date to try refresh it

I installed chrome same problem

I reset all settings in internet options and cleared all options

I downloaded all updates for windows as well

I disabled the anti virus same problem

I tried logging in as the administrator same problem

The PC is in a network of 45 workstations and this is the only one that cant get to this website
Question by:dpmitsolutions
  • 3
  • 2
LVL 35

Expert Comment

ID: 39924943
Web Server certificates are checked against the root certificate list on the local machine. If a root certificate is not present, the client tries to use the information inside the certificate to check the cert against a public root certificate. The local root certificate list acts as something like a cache, so that the client don not need to check it all the time against the public root cert authorit.

The error message usually should show, what is the problem with the side. I.e. in Internet Eplorer is a red alert symbol, wher eyou can fetch the certificate information and possibly reason, why it is not accepted.

Reasons may be:
The root certificate is not present and the client can not check the cert over its own internet connection.
The certificate is in the list of "not trusted" certificates (in the local cert store). Use mmc and and the certificate snap in to check).

The root cert issuer is USERTrust Legacy Secure Server CA, I don't have it in my root cert list, but my clients can resolve the root cert via internet.

Author Comment

ID: 39924994
I have attached a screen shot

I don't have any options to view the certificate
LVL 35

Expert Comment

ID: 39926141
I see....
I guess if you compare the IE Settings wih a workign system, you may find out, what is the difference. At the end you brwoser settings doesn't allow you to access the site because of the certificate issue. Second, your computer seems not to be able to check the root certificate and/or to reach the certificate revocation list, if configured int he browser,.

First have a look in which security zone the site resides (File - Properties).
Then compare the setting of this security zone with a working system.
Also check the settings Tools - Options - Tab Enhanced

Accepted Solution

dpmitsolutions earned 0 total points
ID: 39927654
all settings where fine

I installed malwarebytes and done a full scan it found one hijacker in the registry once I removed that everything was fine

I am using TrendMicro worry free business security advance and that didn't pick anything up when I done a full scan early on in the troubleshooting

it was only causing problems to this one website so It didn't seem like spyware would have been the problem

Author Closing Comment

ID: 39936372
found the problem  my self
malwarebytes fixed my problem

Featured Post

Train for your Pen Testing Engineer Certification

Enroll today in this bundle of courses to gain experience in the logistics of pen testing, Linux fundamentals, vulnerability assessments, detecting live systems, and more! This series, valued at $3,000, is free for Premium members, Team Accounts, and Qualified Experts.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Understanding the various editions available is vital when you decide to purchase Windows Server 2012. You need to have a basic understanding of the features and limitations in each edition in order to make a well-informed decision that best suits …
This is an article on how to answer questions, earn points and become an expert.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

587 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question