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How do I configure Outlook on iPhone 5?

Posted on 2014-03-12
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Please note these devices were working fine and now there is no mail in the Inbox but mail does appear in Sent box. I have reconfigured the phones several times. I have recreated the accounts on the Exchange server several times.
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Question by:admin_PLF
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by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 39925127
Are you adding an Exchange account to the iPhone or some other type of account?

Exchange is what you want to be adding if you have an Exchange server.

Also - just for reference, there is no Outlook on an iPhone - just the Mail App.

Alan
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Author Comment

by:admin_PLF
ID: 39926118
Perhaps my verbiage is incorrect. My apologies. On the iPhone, you can configure an Exchange account for email. I have an Exchange 2008 R2 Windows server. As I stated previously, the account was working until a few days ago.
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Expert Comment

by:Alan Hardisty
ID: 39926139
Okay - what version of Exchange do you have?

Windows 2008 R2 is the Windows version.

Have you tested the account on https://testexchangeconnectivity.com?  If not, please do and let me know the results.
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Author Comment

by:admin_PLF
ID: 39926490
This account is working from both desktop and laptop. Just having the issues on iPhones and Androids.
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by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 39926507
That's good - but mobile phones use a very different form of communication, so whilst Outlook may work happily, and mobiles should too, that fact that Outlook works, doesn't mean that the mobiles will.

Can you please visit the link above and run the Activesync test and let me know the results.

Many thanks

Alan
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Author Comment

by:admin_PLF
ID: 39926578
Thank you for the explanation. Understood.

Now, the results of the ActiveSync are as follows:

The Exchange ActiveSync test failed.
       
Additional Details
       
Elapsed Time: 891 ms.
       
      Test Steps
       
      Attempting the Autodiscover and Exchange ActiveSync test (if requested).
       Testing of Autodiscover for Exchange ActiveSync failed.
       
      Additional Details
       
Elapsed Time: 890 ms.
       
      Test Steps
       
      Attempting each method of contacting the Autodiscover service.
       The Autodiscover service couldn't be contacted successfully by any method.
       
      Additional Details
       
Elapsed Time: 890 ms.
       
      Test Steps
       
      Attempting to test potential Autodiscover URL https://princelawfirm.com/AutoDiscover/AutoDiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Additional Details
       
Elapsed Time: 575 ms.
       
      Test Steps
       
      Attempting to resolve the host name princelawfirm.com in DNS.
       The host name resolved successfully.
       
      Additional Details
       
IP addresses returned: 173.254.106.51
Elapsed Time: 204 ms.
      Testing TCP port 443 on host princelawfirm.com to ensure it's listening and open.
       The port was opened successfully.
       
      Additional Details
       
Elapsed Time: 192 ms.
      Testing the SSL certificate to make sure it's valid.
       The SSL certificate failed one or more certificate validation checks.
       
      Additional Details
       
Elapsed Time: 177 ms.
       
      Test Steps
       
      The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server princelawfirm.com on port 443.
       The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
       
      Additional Details
       
Remote Certificate Subject: E=mcharles@tloopa.com, CN=www.tloopa.com, OU=IT, O=TLOOPA, L=Plantation, S=Fl, C=US, Issuer: E=mcharles@tloopa.com, CN=www.tloopa.com, OU=IT, O=TLOOPA, L=Plantation, S=Fl, C=US.
Elapsed Time: 136 ms.
      Validating the certificate name.
       Certificate name validation failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Host name princelawfirm.com doesn't match any name found on the server certificate E=mcharles@tloopa.com, CN=www.tloopa.com, OU=IT, O=TLOOPA, L=Plantation, S=Fl, C=US.
Elapsed Time: 0 ms.
      Attempting to test potential Autodiscover URL https://autodiscover.princelawfirm.com/AutoDiscover/AutoDiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Additional Details
       
Elapsed Time: 110 ms.
       
      Test Steps
       
      Attempting to resolve the host name autodiscover.princelawfirm.com in DNS.
       The host name couldn't be resolved.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Host autodiscover.princelawfirm.com couldn't be resolved in DNS InfoDomainNonexistent.
Elapsed Time: 110 ms.
      Attempting to contact the Autodiscover service using the HTTP redirect method.
       The attempt to contact Autodiscover using the HTTP Redirect method failed.
       
      Additional Details
       
Elapsed Time: 14 ms.
       
      Test Steps
       
      Attempting to resolve the host name autodiscover.princelawfirm.com in DNS.
       The host name couldn't be resolved.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Host autodiscover.princelawfirm.com couldn't be resolved in DNS InfoDomainNonexistent.
Elapsed Time: 14 ms.
      Attempting to contact the Autodiscover service using the DNS SRV redirect method.
       The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
       
      Additional Details
       
Elapsed Time: 95 ms.
       
      Test Steps
       
      Attempting to locate SRV record _autodiscover._tcp.princelawfirm.com in DNS.
       The Autodiscover SRV record wasn't found in DNS.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Elapsed Time: 95 ms.
      Checking if there is an autodiscover CNAME record in DNS for your domain 'princelawfirm.com' for Office 365.
       Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
There is no Autodiscover CNAME record for your domain 'princelawfirm.com'.
Elapsed Time: 94 ms.
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 39926596
Okay - so it looks like there is no Autodiscover DNS record setup to point the world to your server, which your mobile phones will need (and so will Outlook for out of Office).

Did you install an SSL certificate onto your Exchange server when it was installed?

Alan
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