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All internal e-mail going into a folder names "Junk"

Posted on 2014-03-13
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Last Modified: 2014-04-03
A very odd thing here - all my manager's internal e-mail is being put into a folder named "Junk" - Bear in mind there is the normal Outlook "Junk E-mail" folder which is unrelated to this issue.  There are no rules set up that will do this, it is only affecting him and affects him in OWA as well as Outlook. I am not sure a) why they are being moved and b) where this folder came from but here is what I have tried -

1. Moved e-mail out of the folder into the inbox - result: they all go back in there
2. Deleted the folder - result: e-mail found their way back into the folder under the deleted items folder!
3. Changed various junk e-mail settings in Outlook like making the domain a safe sender (this should be enough on its own to stop the behaviour) - result: no change because this is not a Junk e-mail configuration issue.

What on earth is doing this?!
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Question by:fuzzyfreak
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LVL 2

Expert Comment

by:kumarpr
ID: 39926245
check rules again.
If no rules are defined, try creating a new rule which forward all your mails to inbox.
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LVL 4

Author Comment

by:fuzzyfreak
ID: 39926282
Thanks, but not sure how checking them again will help, nor indeed setting a counter rule!  No, there is an issue I need to get to the bottom of, so any further ideas would be a great help.
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Expert Comment

by:vSolutionsIT
ID: 39926375
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LVL 4

Author Comment

by:fuzzyfreak
ID: 39926392
Thanks, I'll give that a go.
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LVL 4

Author Comment

by:fuzzyfreak
ID: 39926800
Thanks for article, unfortunately the user already has this set so he is going to revert back to Outlook 2010.  I have never come across this issue before and been using Outlook 2013 for a couple of years on over 30 machines.
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LVL 8

Expert Comment

by:vSolutionsIT
ID: 39928147
Let me know if the user still faces the issue with outlook 2010.
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LVL 4

Author Comment

by:fuzzyfreak
ID: 39928739
This did not resolve the issue!
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LVL 8

Expert Comment

by:vSolutionsIT
ID: 39930211
Try installing below hotfix on your outlook 2010 and check if the issue still persists.
http://support.microsoft.com/kb/2863918
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LVL 4

Accepted Solution

by:
fuzzyfreak earned 0 total points
ID: 39930312
I had asked user previously to turn off his phone, this time, when he did, the problem went away!  We have located the issue.
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LVL 8

Expert Comment

by:vSolutionsIT
ID: 39937614
Any progress on this ?
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LVL 4

Author Comment

by:fuzzyfreak
ID: 39937967
Yes, it was some junk setting on his phone.
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Author Closing Comment

by:fuzzyfreak
ID: 39974491
I asked him to turn off his phone and problem went away.
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