All internal e-mail going into a folder names "Junk"

A very odd thing here - all my manager's internal e-mail is being put into a folder named "Junk" - Bear in mind there is the normal Outlook "Junk E-mail" folder which is unrelated to this issue.  There are no rules set up that will do this, it is only affecting him and affects him in OWA as well as Outlook. I am not sure a) why they are being moved and b) where this folder came from but here is what I have tried -

1. Moved e-mail out of the folder into the inbox - result: they all go back in there
2. Deleted the folder - result: e-mail found their way back into the folder under the deleted items folder!
3. Changed various junk e-mail settings in Outlook like making the domain a safe sender (this should be enough on its own to stop the behaviour) - result: no change because this is not a Junk e-mail configuration issue.

What on earth is doing this?!
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fuzzyfreakAsked:
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fuzzyfreakConnect With a Mentor Author Commented:
I had asked user previously to turn off his phone, this time, when he did, the problem went away!  We have located the issue.
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kumarprCommented:
check rules again.
If no rules are defined, try creating a new rule which forward all your mails to inbox.
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fuzzyfreakAuthor Commented:
Thanks, but not sure how checking them again will help, nor indeed setting a counter rule!  No, there is an issue I need to get to the bottom of, so any further ideas would be a great help.
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fuzzyfreakAuthor Commented:
Thanks, I'll give that a go.
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fuzzyfreakAuthor Commented:
Thanks for article, unfortunately the user already has this set so he is going to revert back to Outlook 2010.  I have never come across this issue before and been using Outlook 2013 for a couple of years on over 30 machines.
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vSolutionsITCommented:
Let me know if the user still faces the issue with outlook 2010.
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fuzzyfreakAuthor Commented:
This did not resolve the issue!
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vSolutionsITCommented:
Try installing below hotfix on your outlook 2010 and check if the issue still persists.
http://support.microsoft.com/kb/2863918
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vSolutionsITCommented:
Any progress on this ?
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fuzzyfreakAuthor Commented:
Yes, it was some junk setting on his phone.
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fuzzyfreakAuthor Commented:
I asked him to turn off his phone and problem went away.
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