Link to home
Start Free TrialLog in
Avatar of Perry Panayiotou
Perry Panayiotou

asked on

Windows 7 VPN Setup Issue

Hi,

I'm trying to set up a VPN connection into our office on a home worker's laptop, something I've done hundreds of times.

When I select 'Set up a new connection or network' from with the Network and Sharing Center and then select 'Connect to a Workplace' and click 'Next'...nothing happens. It stays on the same screen, if I click next 2 more times the connection window just goes blank and I have to CTRL,ALT,DEL out of it.

Any ideas?

He's running Windows 7 Ultimate and I've attached an image of what happens.

User generated image
Thank you.
Avatar of Mutogi
Mutogi
Flag of United States of America image

check the event viewer and post the errors its throwing out and post errors please.
ASKER CERTIFIED SOLUTION
Avatar of Perry Panayiotou
Perry Panayiotou

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
create a "dummy" account and see if the issue are the same? thx
Avatar of Perry Panayiotou
Perry Panayiotou

ASKER

No longer needed.

Issue was due to home user using pirated software.
Issue was due to software piracy.