Solved

Windows 7 VPN Setup Issue

Posted on 2014-03-13
5
277 Views
Last Modified: 2014-04-07
Hi,

I'm trying to set up a VPN connection into our office on a home worker's laptop, something I've done hundreds of times.

When I select 'Set up a new connection or network' from with the Network and Sharing Center and then select 'Connect to a Workplace' and click 'Next'...nothing happens. It stays on the same screen, if I click next 2 more times the connection window just goes blank and I have to CTRL,ALT,DEL out of it.

Any ideas?

He's running Windows 7 Ultimate and I've attached an image of what happens.

error screenshot
Thank you.
0
Comment
Question by:Perry Panayiotou
  • 3
  • 2
5 Comments
 
LVL 3

Expert Comment

by:Mutogi
ID: 39926987
check the event viewer and post the errors its throwing out and post errors please.
0
 

Accepted Solution

by:
Perry Panayiotou earned 0 total points
ID: 39927043
Hi,

The only error I get is an 'Application Hang'

------------------------------------------------------------------------------------------------
Log Name:      Application
Source:        Application Hang
Date:          3/13/2014 11:00:16 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      user-PC
Description:
The program explorer.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 728
 Start Time: 01cf3edcf4fc68dd
 Termination Time: 0
 Application Path: C:\Windows\explorer.exe
 Report Id:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-13T17:30:16.000000000Z" />
    <EventRecordID>19201</EventRecordID>
    <Channel>Application</Channel>
    <Computer>user-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7600.16385</Data>
    <Data>728</Data>
    <Data>01cf3edcf4fc68dd</Data>
    <Data>0</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>
    </Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>
-------------------------------------------------------------------------------------------------------------

Thanks.
0
 
LVL 3

Expert Comment

by:Mutogi
ID: 39927461
create a "dummy" account and see if the issue are the same? thx
0
 

Author Comment

by:Perry Panayiotou
ID: 39971876
No longer needed.

Issue was due to home user using pirated software.
0
 

Author Closing Comment

by:Perry Panayiotou
ID: 39982564
Issue was due to software piracy.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question