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Windows 7 VPN Setup Issue

Posted on 2014-03-13
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Medium Priority
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Last Modified: 2014-04-07
Hi,

I'm trying to set up a VPN connection into our office on a home worker's laptop, something I've done hundreds of times.

When I select 'Set up a new connection or network' from with the Network and Sharing Center and then select 'Connect to a Workplace' and click 'Next'...nothing happens. It stays on the same screen, if I click next 2 more times the connection window just goes blank and I have to CTRL,ALT,DEL out of it.

Any ideas?

He's running Windows 7 Ultimate and I've attached an image of what happens.

error screenshot
Thank you.
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Question by:Perry Panayiotou
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5 Comments
 
LVL 3

Expert Comment

by:Mutogi
ID: 39926987
check the event viewer and post the errors its throwing out and post errors please.
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Accepted Solution

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Perry Panayiotou earned 0 total points
ID: 39927043
Hi,

The only error I get is an 'Application Hang'

------------------------------------------------------------------------------------------------
Log Name:      Application
Source:        Application Hang
Date:          3/13/2014 11:00:16 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      user-PC
Description:
The program explorer.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 728
 Start Time: 01cf3edcf4fc68dd
 Termination Time: 0
 Application Path: C:\Windows\explorer.exe
 Report Id:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-13T17:30:16.000000000Z" />
    <EventRecordID>19201</EventRecordID>
    <Channel>Application</Channel>
    <Computer>user-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7600.16385</Data>
    <Data>728</Data>
    <Data>01cf3edcf4fc68dd</Data>
    <Data>0</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>
    </Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>
-------------------------------------------------------------------------------------------------------------

Thanks.
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LVL 3

Expert Comment

by:Mutogi
ID: 39927461
create a "dummy" account and see if the issue are the same? thx
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Author Comment

by:Perry Panayiotou
ID: 39971876
No longer needed.

Issue was due to home user using pirated software.
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Author Closing Comment

by:Perry Panayiotou
ID: 39982564
Issue was due to software piracy.
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