Solved

Cisco Call Manager - Call Handler Report

Posted on 2014-03-13
2
1,077 Views
Last Modified: 2014-03-14
Greetings Fellow Experts,

My Director has tasked me to find out of there is a way to pull a flow chart report of our call handlers. Unfortunately I am not the original administrator of our call manager/unity servers and lack all the original documentation.

From what I am able to tell there does not seem to be a feature or function that would allow this flow chart style report to be done easily. Does anyone know the best way of doing this? We are trying to troubleshoot some discrepancy within our call handler/call tree.

Cisco Unified CM Administration
System version: 6.1.5.13900-4

Cisco Unity Connection Administration
Version 7.1.3ES26.32900-26

Thank you

-Richard
0
Comment
Question by:Rbraswell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 17

Accepted Solution

by:
JRSCGI earned 500 total points
ID: 39928542
The only thing I know you can do (that may help your problem detection) is to run a call handler traffic report.  Output includes the following information for each call handler, in rows for each hour of a day:
 •Total number of calls
 •Number of times each touchtone key was pressed
 •Extension
 •Invalid extension
 •Number of times the after greeting action occurred
 •Number of times the caller hung up

You can also use the "modify call handler template" option to review what is in the system.  See the Cisco documentation for both this and the running of reports:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration_cmbe/guide/6xcucmbesagix.html
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39929388
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
VOIP: SIP vs. proprietary Broadview Networks Silnet ?? 12 179
voicemail issue - voip 16 52
Using VMWare Snapshot as Cisco UCM backup method 3 88
replacing 2811 to ISR 4331 2 46
How To Create Custom / Distinctive Ring Tones on Polycom Phones Purpose and Overview When creating a custom ring tone, you have simple aspirations: to make your phone cooler than everyone else's. Perhaps you need a louder ringer. Perhaps you w…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question