Solved

Cisco Call Manager - Call Handler Report

Posted on 2014-03-13
2
1,100 Views
Last Modified: 2014-03-14
Greetings Fellow Experts,

My Director has tasked me to find out of there is a way to pull a flow chart report of our call handlers. Unfortunately I am not the original administrator of our call manager/unity servers and lack all the original documentation.

From what I am able to tell there does not seem to be a feature or function that would allow this flow chart style report to be done easily. Does anyone know the best way of doing this? We are trying to troubleshoot some discrepancy within our call handler/call tree.

Cisco Unified CM Administration
System version: 6.1.5.13900-4

Cisco Unity Connection Administration
Version 7.1.3ES26.32900-26

Thank you

-Richard
0
Comment
Question by:Rbraswell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 17

Accepted Solution

by:
JRSCGI earned 500 total points
ID: 39928542
The only thing I know you can do (that may help your problem detection) is to run a call handler traffic report.  Output includes the following information for each call handler, in rows for each hour of a day:
 •Total number of calls
 •Number of times each touchtone key was pressed
 •Extension
 •Invalid extension
 •Number of times the after greeting action occurred
 •Number of times the caller hung up

You can also use the "modify call handler template" option to review what is in the system.  See the Cisco documentation for both this and the running of reports:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration_cmbe/guide/6xcucmbesagix.html
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39929388
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question