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Cisco Call Manager - Call Handler Report

Posted on 2014-03-13
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Last Modified: 2014-03-14
Greetings Fellow Experts,

My Director has tasked me to find out of there is a way to pull a flow chart report of our call handlers. Unfortunately I am not the original administrator of our call manager/unity servers and lack all the original documentation.

From what I am able to tell there does not seem to be a feature or function that would allow this flow chart style report to be done easily. Does anyone know the best way of doing this? We are trying to troubleshoot some discrepancy within our call handler/call tree.

Cisco Unified CM Administration
System version: 6.1.5.13900-4

Cisco Unity Connection Administration
Version 7.1.3ES26.32900-26

Thank you

-Richard
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Question by:Rbraswell
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JRSCGI earned 500 total points
ID: 39928542
The only thing I know you can do (that may help your problem detection) is to run a call handler traffic report.  Output includes the following information for each call handler, in rows for each hour of a day:
 •Total number of calls
 •Number of times each touchtone key was pressed
 •Extension
 •Invalid extension
 •Number of times the after greeting action occurred
 •Number of times the caller hung up

You can also use the "modify call handler template" option to review what is in the system.  See the Cisco documentation for both this and the running of reports:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration_cmbe/guide/6xcucmbesagix.html
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by:José Méndez
ID: 39929388
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