Solved

Windows Printer Issue

Posted on 2014-03-13
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Last Modified: 2014-05-03
Hello experts,

Here's our issue... I have a user who has a Zebra ID card printer (USB connected) on her Windows 7 desktop. We recently installed another Zebra printer (on the network) for FedEx label printing. Through the FedEx website, it uses a Java applet to direct the print jobs. However, it's defaulting to her USB locally attached Zebra ID printer instead.

Is there a way to force the print order in the registry or ini file somewhere to make the network Zebra printer first, so she can print FedEx labels properly?

Thanks!
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Question by:nreich
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Expert Comment

by:tailoreddigital
ID: 39927211
Have you installed the network printer on the Windows 7 desktop?

Have you changed the default printer in Devices and Printers?


You should be able to set a networked printer as the default.    If you just configured this, you might need to reopen the browser.
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Author Comment

by:nreich
ID: 39927217
The default printer is currently set to another locally attached USB printer. The FedEx.com applet will only see Zebra printers.
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Expert Comment

by:tailoreddigital
ID: 39927229
Both are Zebra printers.   Is the networked printer installed on the system?
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Author Comment

by:nreich
ID: 39927237
Yes, both are Zebra printers - a locally attached USB ID card printer and the networked FedEx label printer.
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Expert Comment

by:tailoreddigital
ID: 39927249
In Devices and Printers (Control Panel), can you right-click the networked printer and Set as Default?
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Author Comment

by:nreich
ID: 39927270
I've tried that and it doesn't make a difference unfortunately. Printing thru the website still defaults to the local USB Zebra printer. Even after restarting the spooling service, same thing.

I would think that there would be some kind of configuration file (Windows or Zebra-related) that I can manipulate to change the order that the OS sees.
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Expert Comment

by:tailoreddigital
ID: 39927429
Well there is Default and then all the rest.   You're saying that when you right-click in Devices and Printers (in the Control Panel) Windows appears to be changing the default printer (the Checkmark moves to the new default), you reopen the browser and try to print through the website, but it's printing to the non-default printer?    (i'm just confirming this for anybody trying to assist)

Even though this page is old, it's still pointing to a similar problem and solution,
https://km.zebra.com/kb/index?page=content&id=SO6599

This is kinda what i'm trying to suggest.


I also wonder if there maybe settings at website?
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Accepted Solution

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nreich earned 0 total points
ID: 39929199
tailordigital-

I just attempted to try your suggestion, unfortunately with no luck. What I found out further is, if I delete the local USB Zebra printer, I can print fine from the FedEx site to the networked Zebra label printer. Even with the default printer set on another. Once I add the local USB Zebra back in, it wants to take over and print there.

I've opened a support ticket with Zebra and they were stumped. Hopefully they'll ask around for other suggestions for me to try.

Again, it appears that either the Windows system or their Java applet wants to use the local USB connection first instead of finding the correct network printer.
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Author Closing Comment

by:nreich
ID: 40039018
Still have not been able to resolve this issue with any support help. Closing this case because we've settled on a work-around.
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