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outlook 2013 tied to office 365 account "Exception code: 0xc0000005"  on sending emails

Posted on 2014-03-13
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3,054 Views
Last Modified: 2014-05-07
Hey everyone I have been having some trouble with outllook 2013 this computer is windows 7 pro on a domain. The computer has had the issue for several weeks during which I have attempted the following.

1. short and long "repair" using add remove programs
2. deleted and recreated the outlook profile associated with the account
3. opened outlook in safe mode (outlook /safe) seems to work ok here but I have not attempted it on a long term basis
4. after seeing the outlook /safe results I removed all com addins from the startup with outlook it worked for a day or two after I did this and now it is doing it again.

My google searches have became a dead end as it seems to be the above comments are the most commonly found. At any rate here is the event log pasted below. Please let me know if you all have any suggestions. I removed the computer name every thing else is direct copy and paste..

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Log Name:      Application
Source:        Application Error
Date:          3/13/2014 1:12:33 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      -------------------
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1511, time stamp: 0x52947f7f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x2a83ea01
Faulting process id: 0x414
Faulting application start time: 0x01cf3edf53febe50
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Faulting module path: unknown
Report Id: aa378bd2-aad2-11e3-b326-4c72b9419aa2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-13T17:12:33.000000000Z" />
    <EventRecordID>98112</EventRecordID>
    <Channel>Application</Channel>
    <Computer>-----------------------</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>15.0.4551.1511</Data>
    <Data>52947f7f</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>2a83ea01</Data>
    <Data>414</Data>
    <Data>01cf3edf53febe50</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE</Data>
    <Data>unknown</Data>
    <Data>aa378bd2-aad2-11e3-b326-4c72b9419aa2</Data>
  </EventData>
</Event>

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Question by:Calvin Close
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3 Comments
 
LVL 41

Accepted Solution

by:
Adam Brown earned 500 total points
ID: 39927235
You might need to completely re-install Office 2013 on that computer. Alternatively, try creating a new mail profile and see if that results in the same issue. It's likely there's a corrupt add-in installed, which a full re-install should fix. Repairing Office wouldn't fix the corrupted add-ins. Look through all the add-ins that are installed and disable them (not just the Com ones).
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Author Comment

by:Calvin Close
ID: 39927258
My appoligies I have attempted disabling all the addins and at this point I'll try a full uninstall and reinstall I'll repost here with the results however it maybe next week before I can do so. If anyone else has anymore ideas between now and then feel free to post them thanks
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Author Closing Comment

by:Calvin Close
ID: 40047239
this is certainly what it took to fix the issue and I have had several more issues with this since then.
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