[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Apple Mac Book Pro - Black Screen on boot

Posted on 2014-03-13
3
Medium Priority
?
1,971 Views
Last Modified: 2014-03-14
Hi I have a Mac Book pro 2011, which was working fine with Mavericks installed.

After a reboot just get the apple logo, spinning cursor, then screen goes black and can just see the mouse pointer and that's it.

Have recovered all of the data off the machine, performed a disk verify and repaired all permissions etc and still see the same issue.

Then performed a cmd-r recovery and re-installed Mavericks from scratch, the machine goes through all of this process fine, and then straight after boot - same black screen with cursor.

Are there any other troubleshooting steps I can follow?
0
Comment
Question by:foxpc123
  • 2
3 Comments
 
LVL 53

Accepted Solution

by:
strung earned 1500 total points
ID: 39929013
Try resetting the SMC:

http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

If that doesn't solve the problem, take it to a genius bar. The problem is likely a blown logic board. Is it still under AppleCare?
0
 
LVL 3

Author Comment

by:foxpc123
ID: 39929034
Hi thanks for the suggestion have reset the SMC and the PRAM as well, before reloading Mavericks.

I suspect a blown logic board as well, just that it operates normally all the way through the reloading sequence - until the reboot - that I was casting for another troubleshooting step really - have booked the genius bar session.

Thanks for your response
0
 
LVL 53

Expert Comment

by:strung
ID: 39929086
My 2011 MacBook Pro is in the shop right now having the logic board replaced. Fortunately still (just) under AppleCare.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
This is a tech scam I recently helped my parents through.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question