Solved

Group Policy or Printer Problem?  I'm not sure.

Posted on 2014-03-13
6
513 Views
Last Modified: 2016-11-23
There are a small group of wireless clients (Dell Latitude 2100 laptops) that are not being consistently assigned their printers from a 2012 Windows server via Group Policy.  This is a small group of systems which are part of a larger network and no other users of identical systems are reporting any errors like this.  The print spooler on these systems is caused to crash, but I need assistance determining the exact cause of the spooler crash.  So far, I have done the following:  made certain that Windows is patched, update wireless NIC driver, duplicated error using LAN connection, removed printers one by one from Group Policy Object.

Please see information below from Event Viewer, from one of the problematic systems.  I cannot locate the path, let alone the file, referenced in the error message.  

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: spoolsv.exe
P2: 6.1.7601.17777
P3: 4f35efc3
P4: StackHash_5593
P5: 6.1.7601.18247
P6: 521ea91c
P7: c0000374
P8: 000c3873
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_725e2e47fb940f6d3965a3044b6f8caad8d84ef_078d8a92

Analysis symbol:
Rechecking for solution: 0
Report Id: a22dad9c-aae8-11e3-a712-b8ac6f6d93b7
Report Status: 0
0
Comment
Question by:wolf2008
  • 4
  • 2
6 Comments
 
LVL 38

Accepted Solution

by:
Hypercat (Deb) earned 500 total points
ID: 39929244
The most likely cause other than what you've already checked out is the printer drivers themselves.  With wireless systems, it's possible that something happened (a momentary disconnect, for example) to cause the initial driver installation to become corrupted.  You removed the printers from the group policy object, but that doesn't uninstall the printer drivers from the workstation.  What I would recommend at this point, as a test of this theory, is:

1.  Take one of the problem laptops and temporarily remove the user or computer from the group or OU that is being used to deploy the printers. Restart the laptop and this will remove the printers from the laptop.
2.  Log on to the laptop and manually remove all of the related printer drivers.  You can do this by opening the Print Server properties dialog box, going to the Drivers tab and removing them from there.
3.  Shut the laptop down again, CONNECT IT BY WIRE to the network, and then put it back into the appropriate group or OU.  When you bring it up again all of the printers and the drivers for those printers will be reinstalled.
4.  Do test printing to see if the printers work now.
0
 
LVL 1

Author Comment

by:wolf2008
ID: 39929323
Thanks Hypercat.  I'll try this procedure next time I am at this client; probably next Tuesday.
0
 
LVL 1

Author Comment

by:wolf2008
ID: 39939971
Hypercat,

Your suggestions were helpful to a point.  Unfortunately, after removing the printer/driver as you suggest and seeing success, I was met with failure again upon adding the printer back into the GPO.  Something about these printers (HP P1102w) is not right.  They have given us a lot of trouble during deployment, and those problems have not totally gone away.

I had to find and add one step to your procedure.  Initially, the printer driver in question could not be removed because it was in use, according to the error messages I was receiving.  Stopping and restarting the spooler was necessary, but (here's the tricky part) one must delete the driver immediately upon restarting the spooler.  Seriously, within one second or it will error again.  Other than that, your suggestion was good.  It just did not solve my problem.
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 
LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 39940026
Looking at the printer drivers available from HP for this printer, I'm not surprised you're having problems.  In fact, I'm surprised it works at all on Windows 2012.  You may have already researched this, but this is basically a workstation-level printer, and there are no HP drivers available for 2012, although they do say it's compatible with Windows 2008.  

What OS is on the workstations - Windows 7 or 8?  The only other thing I can suggest for the workstations that are having an issue would be to try to install it as a local printer.  You'd have to remove them from the group policy, probably restart a couple of times so that the printer would be uninstalled. Then you could add a local port and install the printer locally using a workstation OS driver from HP.  There may be a Windows driver for the printer, but I would still recommend using the HP-provided driver.
0
 
LVL 1

Author Comment

by:wolf2008
ID: 39940053
Obviously am trying to avoid that manual setup, but I see it in our future.
0
 
LVL 1

Author Closing Comment

by:wolf2008
ID: 39999812
Hypercat, your solution turned out to be more or less correct.  I did not have to use a LAN connection in the procedure, and the deletion of the printer drivers is a bit tricky, but otherwise what you offered here was a necessary list of steps to follow towards the ultimate solution.  Thanks.
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

I. Introduction There's an interesting discussion going on now in an Experts Exchange Group — Attachments with no extension (http://www.experts-exchange.com/discussions/210281/Attachments-with-no-extension.html). This reminded me of questions tha…
Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now