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Synd Windows 8 phone with Exchange

Posted on 2014-03-13
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Last Modified: 2014-03-14
My user has a Windows 8 phone and can not sync the calendar with his mailbox in Exchange Server.  He can sync from the PC to the phone but any entries he makes in the calendar on the phone do not sync.  Is there anyway around this?
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Question by:kkrizzy
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4 Comments
 
LVL 35

Expert Comment

by:Bembi
ID: 39927686
Check the sync settings on the phone. You can set there which items to sync and in which intervals.
If you create calendar items, make sure you select your exchange account and not any of the other connections. As the phone usually also has a hotmail (microsoft) connection setting, the calendar items may be sent to the hotmail account instead of the exchange account.
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Author Comment

by:kkrizzy
ID: 39928195
I checked the sync settings and they are set to sync all items, including calendar.  Seems a little backwards in a business environment to go through hotmail or outlook.com just to synchronize calendar items with the phone.
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Bembi earned 500 total points
ID: 39929263
What I mean is, if you activate you phone and what to access microsoft store, you need a microsoft account /outlook.com (what is hotmail more or less). With your exchange account, you have then two, and one of them is used for synchronisation.

If this is not the case, means you use only exchnage account, nothing else on the devices, delete the connection, reboot the device, and reset the connection to exchange,
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Author Comment

by:kkrizzy
ID: 39930071
My user did not know Outlook calendar events would not sync with desktop while MS Exchange calendar events will sync.  He was entering calendar events on both accounts on the phone...
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