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Avaya - 0 for operator on voicemail?

Posted on 2014-03-13
Last Modified: 2014-03-14
On a Avaya IP office system is it possible to add a 0 for the operator for the user's voicemail? I have it set up so you can press 0 at any time on the menu to be direct to the operator...but management asked for us to give a option for the users to say press 0 if you don't want a voicemail and be directed back to the operator.
Question by:Pancake_Effect
LVL 27

Accepted Solution

Steve earned 500 total points
ID: 39928846

Author Closing Comment

ID: 39929226
Perfect! That led me to a screen on the voicemail setting for the users labeled as "DTMF Breakout" Then setting the operator's huntgroup number under the subfield called "Reception/Breakout"


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