Solved

Toshiba App Place Event ID 0 Error

Posted on 2014-03-13
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Last Modified: 2014-03-17
I have a Toshiba Satellite L670 laptop running windows7 sp1 as OS. It's almost three years old and its running very well except every now and then (about once per week) it suddenly shuts down. When I power it back on and check event viewer I find an Event 0 - Toshiba App Place error recorded. Any ideas on how I can resolve this issue?
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Question by:cheyliger
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Author Comment

by:cheyliger
ID: 39927822
Attached is sip shot of the error message
Toshiba-App-PlaceEventID-0.PNG
Toshiba-App-PlaceEventID-0.PNG
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Expert Comment

by:helpfinder
ID: 39927842
probably you get BSOD (blue screen for a second) and computers reboots automatically (you can set in Control panel>System.>Advanced System settings>Advanced tab>Startup and Recovery>Settings>uncheck Automatically restart)

It could be driver problem. Did you install some driver(s) in last days/weeks? Maybe via Microsoft update?
Please attach crash dump files (C:\windows\Minidump)
Also run in command prompt sfc /scannow (run as Administrator)
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Author Comment

by:cheyliger
ID: 39927973
Helpfinder, I did not install any drivers recently not even from Microsoft Update. I've now unchecked "Automatic Restart" under Start-up and Recovery. When I click on run as administrator on sfc /scannow a Dos window pops up but it soon disappears. Also, do I have to restart the laptop after clicking run as administrator on sfc /scannow or should I wait until prompted
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Accepted Solution

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helpfinder earned 500 total points
ID: 39927999
click Start buton>type cmd> when file for command prompt appears right click and Run as Administrator>black window of command prompt pops up>then type sfc /scannow and wait until scan is complete
I do not thing reboot is required, but of course you can do it

also if you found crash dump files you can attach them here for analyze
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Author Comment

by:cheyliger
ID: 39928103
I haven't found any crash dump files. Also, after running sfc /scannow like you described, here is it's output:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\windows\system32>
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Author Comment

by:cheyliger
ID: 39928106
Should I reboot it now that sfc /scannow seemingly is completed.
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LVL 19

Expert Comment

by:helpfinder
ID: 39928536
Yes you can. Then I would recommend to wait if BSOD occurs, and if yes post please error, or take a picture and upload here
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Author Comment

by:cheyliger
ID: 39930218
One other observation I had about my laptop was that just before it suddenly shutdown it got tremendously hot which might suggest a hardware issue (heat sink or cooling fan)However, after running the sfc /scannow command and rebooting it, it no longer gets hot and it seem to have stopped experiencing sudden shutdowns.
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Expert Comment

by:helpfinder
ID: 39930977
If the random shut downs are gone, that's good.
Overheating could be a reason for shut downs but I am not sure if sfc command can solve this. Anyway you can use air in the spray to remove some dust from fans. If the laptop is not under warranty anymore you can disassabbly it and clean it inside, if you are tech savy enough.
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Author Comment

by:cheyliger
ID: 39931304
Helpfinder, after one of the sudden shutdown a couple days ago I did in fact blow away all the dust from the heat sink, all vents and the fan (using can air) and that did not resolve the issue. So, it looks like the issue may have been more software related. I'm beginning to think that sfc /scannow  may have resolved it.
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LVL 19

Expert Comment

by:helpfinder
ID: 39931313
if you had serious problem with shut downs and all you did do is sfc /scannow (and nothing elese) and the problem is gone, then probably yes, sfc did the trick. Hopefully problem won´t occur in the near future and can be considered as solved finaly.
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Author Comment

by:cheyliger
ID: 39932008
I will be using the laptop all weekend long which will hopefully help me decide if the issue is resolved.
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Author Comment

by:cheyliger
ID: 39933999
The laptop has not experienced any sudden shutdowns since I ran sfc/ scannow .
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Author Closing Comment

by:cheyliger
ID: 39934001
I worked perfectly
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