Starbuck67
asked on
Need to reset Yahoo Password, but have dead email address
Hi,
I can’t reset my password on my account ID jwaymack_du because the email address that allows me to reset the password is no longer in use. How do I resolve this. Calling Yahoo is impossible.
Thanks,
Jeff Waymack
I can’t reset my password on my account ID jwaymack_du because the email address that allows me to reset the password is no longer in use. How do I resolve this. Calling Yahoo is impossible.
Thanks,
Jeff Waymack
Agree with MASQUERAID, you can check out the help they are suggesting on means to recover the password.
But do note that even Yahoo (for your security) don’t have access to your password, which is why no point finding back yahoo or anyone as your password is supposedly to be known by you. Only means is to reset password or recovery using the security question. Too bad the partner account as you shared is not available.
Also check out the "Account lockout" means
But do note that even Yahoo (for your security) don’t have access to your password, which is why no point finding back yahoo or anyone as your password is supposedly to be known by you. Only means is to reset password or recovery using the security question. Too bad the partner account as you shared is not available.
Also check out the "Account lockout" means
ASKER
Thanks for the responses
I have already tried the Help...forgot password route. Apparently I did not give a phone number to call or alternate email address.
I have tried numerous passwords I typically use as well as passwords I might have used for this particular organization I set this up for. I actually need to get into Flickr to change some Sets that that organization is using for fund raising. But so far it looks like the only way to get to the Flickr account is through Yahoo.
I can view the pictures as an outside person, but that doesn't allow for control of those pictures...
http://DU-Roof.notlong.com
Hope some other ideas come up.
Jeff
I have already tried the Help...forgot password route. Apparently I did not give a phone number to call or alternate email address.
I have tried numerous passwords I typically use as well as passwords I might have used for this particular organization I set this up for. I actually need to get into Flickr to change some Sets that that organization is using for fund raising. But so far it looks like the only way to get to the Flickr account is through Yahoo.
I can view the pictures as an outside person, but that doesn't allow for control of those pictures...
http://DU-Roof.notlong.com
Hope some other ideas come up.
Jeff
If you can't give Yahoo sufficient evidence to allow them to identify you then your only other recourse is to hope that there's a Windows profile somewhere that has cached your Yahoo password and you can use this to log back in.
http://www.nirsoft.net/utils/internet_explorer_password.html
http://www.nirsoft.net/utils/internet_explorer_password.html
ASKER
Is there any reason to try to continue to call Yahoo Support. I was on hold with them the last time for nearly two hours until I received a message that there was a software error in their phone system and got disconnnected. I have tried three times before that and just get the message everyone uses about high call volume and then a suggestion I sent an email to help.yahoo.com which is followed by a suggestion I just to to help.yahoo.com.
Sort of confusing and frustrating.
Sort of confusing and frustrating.
ASKER
Regarding the password retrieval utility above, Norton 360 does not like it at all. Is this a safe program??
Yes, read the download page about why you'll get a false positive alert for it.
no comment to help yahoo, but other has this to say
http://answers.yahoo.com/question/index?qid=20140304120716AArk2bC
There is YahooPasswordDecryptor that attempt to recover from the browser assuming you saved it under application such as below
http://answers.yahoo.com/question/index?qid=20140304120716AArk2bC
Yahoo will then contact you at a Different Email Address that you need to give them. This email address CANNOT be a yahoo email one.
You need to give them a different Email Address, it could be one that you already have or you will need to create a new one, Google, Hotmail, etc. You do this by clicking on Email and then click on Register or Create an Account and follow the instructions.
They only need this Different Email Address to give you instructions regarding your Yahoo Account.
When Yahoo send you an email, make sure you check the Trash and Spam folders as well as the Inbox in case it went in there instead.
You will be asked to create a New Password, Best a hard to Guess One for anyone trying to access your Yahoo Account.
I Would Also Strongly advise that you Register an Alternative Email Address and your Mobile Number/Cell Phone Number with Yahoo, that is done through Account Settings. (I Think).
That way if your account is ever hacked or similar, a message should come up and they can send a code to your phone or other email address for you to then unlock your Yahoo Email Account.
There is YahooPasswordDecryptor that attempt to recover from the browser assuming you saved it under application such as below
Firefox
Internet Explorer
Google Chrome
Chrome Canary/SXS
CoolNovo Browser
Opera
Apple Safari
Flock Browser
Comodo Dragon Browser
SeaMonkey Browser
PaltalkScene IM
Pidgin (Formerly Gaim)Messenger
Miranda Messenger
Yahoo Messenger (v7.x-v13.x)
ASKER
Hi,
I have tried to follow the instructions above, but I can not find an email address for Yahoo. The best I could find was a telephone number to call which has not been helpful in the past.
Could one of you give me an email address to write to at Yahoo who would help me with the issue I am having?
Thanks,
Jeff
I have tried to follow the instructions above, but I can not find an email address for Yahoo. The best I could find was a telephone number to call which has not been helpful in the past.
Could one of you give me an email address to write to at Yahoo who would help me with the issue I am having?
Thanks,
Jeff
ASKER
Regarding your response with the issue of Norton 360, I did as you suggested...
"Yes, read the download page about why you'll get a false positive alert for it. "
and I could find no discussion there regarding a false positive or what to do about it.
"Yes, read the download page about why you'll get a false positive alert for it. "
and I could find no discussion there regarding a false positive or what to do about it.
ASKER
I went ahead and disabled Norton 360 and installed the detector. It did not find anything. While it ran it tried to access the internet twice which was denied by another part of Norton 360. I don't know if access to the internet was critical for the detector to run.
ASKER CERTIFIED SOLUTION
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SOLUTION
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Rightfully, if you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
* Your Yahoo! ID
* Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page. nonetheless, that is as best we can try out in various avenues using the tools...
* Your Yahoo! ID
* Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page. nonetheless, that is as best we can try out in various avenues using the tools...
Bear in mind they need to tell the difference between you and someone who wants to be you for the purposes of getting this account.
Start here and see how you get on
https://edit.yahoo.com/forgotroot/